General Manager – Hotel Location: Radisson Hotel Liège City Centre, Belgium
Position Summary
The General Manager is fully accountable for the overall business performance of the hotel, including profitability, revenue growth, operational excellence, guest satisfaction, talent development, and compliance with brand standards.
The role carries full P&L ownership and is responsible for delivering sustainable financial performance while maximizing asset value and ensuring an exceptional guest experience.
The General Manager acts as the business leader of the property, balancing operational execution with strategic, commercial, and financial priorities.
Direct reports may include:
Director of Finance
Director of Sales & Revenue Manager
Front Office Manager
HR Manager
Key Responsibilities1. Financial Leadership & Profitability Management
Lead and oversee all financial aspects of the property, including:
Full P&L ownership and accountability
Annual budgeting and business planning
Monthly forecasting and variance analysis
Cost control and expense optimization
EBITDA and GOP growth
Cash flow monitoring
Payroll cost management
Financial risk management
Productivity and efficiency optimization
Monitor and drive performance against key financial indicators:
RevPAR (Revenue per Available Room)
ADR (Average Daily Rate)
Occupancy
GOP (Gross Operating Profit)
GOPPAR (Gross Operating Profit per Available Room)
EBITDA
Payroll %
Profit conversion ratios
Primary objective: maximize profitability while preserving long-term asset value.
2. Commercial Strategy & Revenue Growth
Develop and execute strategies to increase market share and revenue through:
Revenue management optimization
Pricing and yield strategies
Corporate and group business development
MICE and events segment growth
Strategic partnerships
Sales performance monitoring
Market intelligence and competitor analysis
Collaborate closely with Sales and Revenue teams to achieve:
Revenue targets
Market penetration growth
Improved RevPAR Index
Increased customer acquisition and retention
3. Strategic Leadership & Asset Management
Drive long-term business performance by:
Developing multi-year strategic plans
Identifying growth opportunities
Supporting investment and renovation decisions
Aligning operational objectives with ownership expectations
Protecting and enhancing asset value
Serve as the primary liaison between hotel operations and ownership stakeholders.
4. Operational Excellence & Brand Standards
Ensure outstanding execution across all operational areas:
Guest experience and satisfaction
Brand compliance
Quality assurance standards
Health & safety compliance
Operational efficiency
Service excellence initiatives
Monitor key operational indicators including:
Guest Satisfaction Scores
Online reputation metrics
Audit results
Service quality indicators
5. Leadership & Talent Development
Build and lead high-performing teams through:
Recruitment and succession planning
Performance management
Coaching and leadership development
Employee engagement initiatives
Culture building
Workforce planning
Create an environment focused on accountability, collaboration, and performance excellence.
Qualifications & Experience
Preferred education:
Degree in Finance, Business Administration, Hospitality Management, or related field
MBA or equivalent advanced qualification considered an asset
Experience required:
Significant leadership experience within hospitality operations
Demonstrated full P&L management experience
Strong background in financial performance optimization
Experience leading multi-department teams
Commercial and revenue management exposure
Leadership Competencies
Strategic thinking
Financial acumen
Decision-making capability
Commercial mindset
Stakeholder management
Negotiation skills
Resilience under pressure
Strong communication and influencing abilities
Performance Indicators (KPIs)
Performance may be measured through:
EBITDA growth
GOP and GOPPAR performance
Revenue achievement
RevPAR Index
Occupancy rates
Budget adherence
Guest Satisfaction Scores
Employee Engagement metrics
Market share development
Operational efficiency indicators
Overall purpose of the role:
To lead the hotel as a profitable, sustainable, and high-performing business unit, delivering strong financial returns, exceptional guest experiences, and long-term value creation for owners and stakeholders.
Avantages :
Assurance hospitalisation
Carte essence
Chèques repas
Éco-chèques
Uniformes fournis
Voiture de société
~ Lieu du poste : En présentiel