POSITION PURPOSE
The Front Desk Trainee will check-in and checkout international guests in accordance with Marriott standards. He/she will inform and orient the guests during their stay to ensure their satisfaction. He/she will also be responsible for the administrative follow-up of the Front Office department.
MAIN DUTIES AND RESPONSIBILITIES
1. Provide a fast, efficient, courteous and personalized check-in/check-out
2. Greet and direct guest
3. Know how to recognize regular and elite guest
4. Respond to all guest requests according to standards and manage guest complaints
5. Adhere to Marriott's accommodation policy and standards
6. Correctly bill and collect various forms of payment
7. Maintain an up-to-date guest file
8. Maintain good communication and relations with the different departments
9. Ensure a professional appearance at all times
10. Know and apply the hotel's security measures and procedures in case of fire alarm or evacuation.
This list is subject to change
SKILLS AND ABILITIES
11. Languages: English (French and Dutch are a plus)
12. Physical and stress resistance
13. Good communication and social skills.
BENEFITS
The Sheraton Brussels Airport Hotel offers you the opportunity to join the Marriott group and to immerse yourself in its values, which are open to the whole world, in order to develop an international professional career.
During your internship period, you will be entitled to:
14. An allowance of 750€ /month (overseas students) and 350€ /month (Belgian students)
15. Uniform foreseen and laundered by the hotel
16. Free meals in the canteen during working hours
17. Free transportation by use of the public transport between residence in Belgium and the hotel
18. Free access to the hotel’s fitness room
19. Discount rate in the hotels of the Marriott International group.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.