POSITION PURPOSE The Front Desk Trainee will check-in and checkout international guests in accordance with Marriott standards. He/she will inform and orient the guests during their stay to ensure their satisfaction. He/she will also be responsible for the administrative follow-up of the Front Office department. MAIN DUTIES AND RESPONSIBILITIES • Provide a fast, efficient, courteous and personalized check-in/check-out • Greet and direct guest • Know how to recognize regular and elite guest • Respond to all guest requests according to standards and manage guest Complaints • Adhere to Marriott's accommodation policy and standards • Correctly bill and collect various forms of payment • Maintain an up-to-date guest file • Maintain good communication and relations with the different departments • Ensure a professional appearance at all times • Know and apply the hotel's security measures and procedures in case of fire alarm or evacuation This list is subject to change SKILLS AND ABILITIES • Physical and stress resistance • Good communication and social skill
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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.