PpSelect how often (in days) to receive an alert: /p pbLocation: /b MONT SAINT GUIBERT, WBR, BE, 1435 /p pbCompany: /bSteris Corporation /p pAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. /p h3About the team /h3 pThe Systems Performance Engineering team ensures the uptime, reliability, and correct operation of complex automated sterilization systems deployed at customer facilities. These systems integrate: /p ul liSiemens and Allen‑Bradley PLCs /li liConveyor systems, motors, actuators, valves, and safety‑critical devices /li liSensors and industrial automation components /li liServers running multiple software services, databases, and HMIs /li /ul pWhen a system failure occurs, customer operations stop until our team resolves the issue. SPE is the team responsible for diagnosing and resolving issues ranging from PLC/controls automation failures, software‑rooted failures, working with IT partners, and coordinating design engineering teams as necessary, all while ensuring customers receive timely communication. /p pThis role is ideal for someone who enjoys multi‑disciplinary problem solving, thrives in a critical support environment, and wants exposure to industrial automation, server‑side software, and large‑scale system behavior. /p h3Position summury /h3 pThe bSystems Performance Engineer I /b provides frontline technical investigation and resolution of system issues reported by customers through tickets or direct calls. The role focuses on: /p ul liTroubleshooting failures across software services, databases, HMIs, and system interfaces /li liInterpreting data from PLCs, field devices, and safety systems /li liUnderstanding the interactions between automation hardware and server‑hosted software /li liCoordinating with internal teams (Controls, Applications, IT, Deployment, etc.) to drive issues to resolution /li liKeeping customers informed throughout the process /li liEnsuring rapid restoration of system functionality to minimize downtime /li /ul pThis position requires broad technical curiosity and the ability to understand the full system, not just a single component. /p h3Key responsabilities /h3 pbCustomer-Facing Support Troubleshooting (Primary Function) /b /p ul liRespond to incidents raised through tickets or calls when customer systems stop functioning /li liTroubleshoot issues within software services, databases, HMI components, and configuration files /li liReview PLC values, I/O signals, and automation behavior to identify conflicting conditions or hardware‑side root causes /li liRemotely access customer systems to perform diagnostics, log collection, configuration review, and recovery steps /liliEngage additional teams (Controls, Software Development, IT, Field Engineering) as needed /li liMaintain timely, clear communication with customers regarding status, findings, and next steps /li liFollow issues through to completion and confirm successful recovery of system operations /li /ul pbSystem Analysis Diagnostics /b /p ul liUnderstand interactions between PLC logic, sensors, motors, actuators, and server‑side software /li liAnalyze logs, alarms, event timelines, and process values to determine root causes /li liIdentify patterns in recurring issues and elevate improvement opportunities to senior team members /li liDocument findings, incident notes, and resolutions clearly /li /ul pbOperational Excellence /b /p ul liFollow all quality processes, documentation standards, and escalation procedures /li liParticipate in continuous improvement of troubleshooting guides, internal knowledgebase, and team tools /li liSupport internal testing of configurations or fixes when validating solutions for production systems /li /ul h3Requested qualifications - Soft skills /h3 ul liAssociates degree or technical diploma and a minimum of 2 years related experience /li liFoundational understanding of industrial automation (PLCs, sensors, actuators) /li liBasic knowledge of Windows servers, software services, databases, and application logs /li liStrong troubleshooting and analytical skills /li liAbility to clearly communicate technical concepts to non‑technical customers /li liAbility to work on‑site in the Louvain La Neuve, BE office /li liStrong communicator with the ability to simplify complex concepts /li liCalm and methodical under pressure /li liExcellent problem‑solving and critical‑thinking abilities /li liStrong organizational habits and attention to detail /li liComfortable asking clarifying questions and collaborating cross‑functionally /li liEagerness to learn and grow technical breadth /li /ul pSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit. /p pSTERIS strives to be an Equal Opportunity Employer. /p /p #J-18808-Ljbffr