Role:
As a Mobile IT Support Engineer, you will provide technical support to our customers at various locations, troubleshooting and resolving hardware and software issues, and configuring and maintaining their IT infrastructure.
* Diagnosing, troubleshooting, and resolving hardware, software, and operating system issues
* You will work independently or as part of a team
* Installing, upgrading, supporting, and resolving issues with end-user workspace hardware, such as desktops, laptops, printers, mobile devices, and video and conferencing equipment
* You will analyze errors, maintain hardware, install/remove workstations, install and configure new software (IMACD), and manage user accounts via Active Directory
* Implementing software and operating systems using SCCM or other deployment technologies
* You will document your approach and resolution of issues in a ticketing system
* Asset management
* This position involves traveling to various customer locations
Requirements:
* Fluent in French & English. Dutch is an advantage
* Experience with on-site support and ticketing system
* Familiar with Windows OS, Mac OS and various software applications
* Managed Print Service (MPS) / Configure mobile phones (Apple and Android) (MS Intune) / MS Office 365
* Customer-oriented approach
* Must have a driving license
* Willingness to travel to different customer locations
Benefits:
* Buddy program
* Car Allowance/ KM Allowance
* Health/ Medical insurance
* Onboarding program
* Phone allowance/ Company Phone
* Private use of company car
* Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
* Unlimited employment contract
Be part of Us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.