Tapio is a rapidly growing climate tech start-up located in the heart of Brussels. We are dedicated to empowering companies to take meaningful action against climate change by providing them with cutting-edge carbon assessment platforms and expertise. Our team is passionate about accelerating the global transition to a sustainable future, and we’re looking for a talented Chief Operating Officer to join us in this mission. As the COO, you will play a crucial role in shaping Tapio’s operational strategy and driving the company’s growth. You’ll be leading our operations team. Working closely with the CEO and the rest of the top managers, you will oversee all aspects of service delivery, collaborating closely with the product team and the sales team to ensure top-notch delivery and execution. KPIs include operational efficiency, team growth, service quality, client satisfaction, market expansion, partners activation, knowledge management and process improvement. Lead and mentor a team of experts, fostering a culture of excellence, collaboration, and innovation. Build and scale the services team, ensuring they can deliver high-quality carbon consultancy and support to Tapio’s growing client and partner base. Develop and execute Tapio’s operational strategy, aligning with the overall objectives of business growth, international expansion, and sales via partners. Collaborate with the product and sales teams to prioritize features, enhance offerings, and ensure seamless client onboarding and support. Support the sales team in onboarding partners and expanding the client base, particularly with larger enterprises. International Expansion Drive continuous improvement of consulting processes and innovation, ensuring Tapio remains at the forefront of carbon management and sustainability practices, and enhancing client satisfaction. Maintain high standards of data quality, ensuring that Tapio’s tools and databases are accurate, up-to-date, and reliable. Master’s degree in Business Administration or equivalent in a related field; Minimum of 10 years ofexperience in a senior leadership & operational role; Strong communication skills in French, Dutch and English is required. Proven track record in leading and scaling teams, particularly in a fast-paced, dynamic environment; Experience in international expansion and operational process optimization; Are a born leader witha passion for building and scaling teams; Package Content Competitive salary with performance-based incentives (based on team performance) + advantages: Home office, internet, and phone allowances; Home – Office transport; Comprehensive medical and hospitalization insurance coverage through Alan Delight+; ~ Flexible working hours and homeworking, balance between our professional and private lives is essential to us; ~ Autonomy, responsibility, career development boost, and training; ~ Joining a young and passionate team who loves big challenges and having fun; ~ Weekly team lunches and frequent after-works; ~ Step 5: Meet the Managing Team – A 2-hour interview onsite Tapio values diversity and inclusivity, and we welcome applications from candidates of all backgrounds and experiences. Thank you for considering joining our team! #