Within the Dealer Development & Performance team, we focus on the sustainable development of the BMW Group Belux retail network and on delivering a premium customer experience. As a Junior Dealer Enablement Officer, you will support our retail partners throughout a dynamic digital transformation journey, helping to elevate both the physical and digital customer experience.
What awaits you?
* Supporting retail partners during new build and refurbishment projects by advising on Indoor and Outdoor Communication Systems in line with BMW Group standards
* Managing projects end-to-end, coordinating internal and external stakeholders to ensure high-quality, guideline-compliant delivery
* Monitoring and analysing customer experience reporting tools (e.g. Mystery Shopping, telephone accessibility) and translating insights into concrete improvement initiatives
* Providing first-line support for digital tools aimed at enhancing customer experience and process efficiency
* Initiating and supporting system improvements and the implementation of new functionalities to increase usability and customer satisfaction
* Leading ad hoc projects and contributing to the successful implementation of the market strategy and retail model
What should you bring along?
* A Master’s degree in an economic or business-related field
* Strong analytical, communication and project management skills, with attention to detail
* A strong interest in digital transformation and the automotive industry
* The ability to work independently as well as collaboratively within a team
* A proactive, hands‑on mindset and a continuous improvement attitude
* Fluency in Dutch, French and English
What do we offer?
At BMW Group Belux you will not only work for a strong brand, but also in an environment that breathes premium - from our products to our people.
* An international working environment with a clear vision of innovation and sustainability;
* A warm corporate culture where initiative and personal growth are encouraged;
* Extensive training and development opportunities;
* An attractive salary package with mobility solutions (such as a leasecar) and a flexible cafeteria plan.
Apply today and discover how you can make a difference at BMW Group Belux!
Looking for purpose at work? One of BMW Group Belux’s entities (Alphabet Belgium) is recognized with EcoVadis Platinum for its sustainability!
At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants. Learn more here: Experience our culture | BMW Group Careers.
#J-18808-Ljbffr