Beschrijving
The Delivery Partner is accountable for the end-to-end delivery of technical activities within the Global Delivery Centre (GDC) operating model. The role ensures high-quality, compliant and timely execution aligned with agreed service levels, governance standards and business expectations. Acting as a key interface between the business, functional experts and operational teams, the Delivery Partner drives performance, fosters shared ownership and contributes to continuous improvement in a matrix environment. The Delivery Partner will lead a multi-disciplinary team to deliver and extending solutions and skills required by our business lines. The Delivery Partner acts with integrity and professionalism, demonstrates resilience and adaptability, maintains a solution-oriented mindset and is committed to operational excellence and continuous improvement.
Operational Oversight: Provide strategic direction for scaling infrastructure and support projects via our global delivery countries and facilitate a transition from internal staffing to delivering services.
Quality & Governance: Implement and enforce rigorous delivery frameworks and global processes to ensure “First Time Right” delivery and alignment with internal and external customer expectations.
Innovation Roadmap: Foster a culture of technical curiosity, ensuring the GDC stays ahead of the curve in AI, Cloud, and Automation.
Stakeholder Management: Act as the primary liaison between the local center and global roles (EVP GDC, VP’s business lines), aligning regional capabilities with global business needs.
Client Success: Partner with global account managers to ensure the GDC provides maximum value to our end clients.
Growth Strategy: Identify opportunities to expandthe center’s service catalog and increase its strategic footprint within the organization.
P&L Management: Full GDC accountability for the delivery budget for your Business Lines/Centres of Excellence, ensuring healthy margins and sustainable growth for Cegeka Holding while acting as a cost centre.
Cost Optimization: Drive initiatives to optimize cost without compromising on quality or employee experience.
Financial Reporting: Oversee monthly/quarterly financial reviews, forecasting, and variance analysis.
Align local IT services capabilities with global tech roadmap -cloud, AI, cybersecurity practices.
Oversee cybersecurity, data protection, and compliance (GDPR, DPDP Act in India).
Promote innovation in service offerings to remain competitive in IT services landscape.
Talent Pipeline: Build together with HR a robust employer brand to attract and retain top-tier technical talent in a competitive market.
Culture Carrier: Champion the global company culture while respecting and integrating local nuances.
Compliance: Ensure 100% adherence to local labor laws, tax regulations and data privacy standards.
Domein
IT
Ervaringsniveau
Meer dan 10 jaar
Locatie
Deze job kan op afstand uitgevoerd worden (bv. Thuiswerk,…)
Vaardigheden
You have 15+ years in IT/Professional Services, with 5+ years in a senior leadership role preferably within a GDC environment.
You have a proven track record of managing complex delivery cycles and modernizing legacy delivery models.
You have a deep understanding of unit economics, transfer pricing and OpEx/CapEx management.
You are able to lead and grow a diverse workforce of 200+ employees in an international organisation.
A Master in a technical field (Computer Science, Engineering) or MBA is preferred.
You are an excellent communicator with strong presentation & persuasive skills.
You are entrepreneurial and results-oriented.
You spreak and write English fluently.
You are located in Belgium. You travel to mainly internal customers and our Global Delivery Centre countries according to the needs.
Ons aanbod
You will be joining a true Top Employer.
Year after year, Whitelane Research confirms Cegeka’s position as a reliable and leading IT services partner. In 2026, we achieved first place in Security Services for the fourth consecutive year, and a shared second place in both Cloud & Infrastructure Services and Network & Connectivity.
We ask a lot of (talents) from you. Fortunately, you also get a lot in return! Competence and character are essential to us, in addition to experience and ambitions. Cegeka continuously invests in talent management so that every employee can realize their potential.
We use a framework aimed at fair compensation, ensuring employees are paid based on their role, experience, and performance, regardless of gender or other non-job-related characteristics. An electric car with charge card or a mobility budget, meal vouchers, eco vouchers, an interesting group and hospitalization insurance, a mobile phone subscription, a fixed expense allowance, a powerful laptop and the option to give your salary package your own accent thanks to our Flex Reward Plan.
Flexible working hours and a nice work/life balance.
A top team: in which new fresh ideas and initiatives are always welcome! Team events, happy hours and an increasingly legendary company party are also part of this.
Continuous learning: knowledge sharing meetings, participation in conferences and external training. Knowledge sharing and learning are key! Depending on your own interests and initiatives, Cegeka offers various horizontal and vertical career paths.
We value sustainability by pursuing carbon neutrality with the electrification of our fleet and an environmentally friendly data center. We develop innovative solutions with a positive impact on the environment, people and society, and strive for an inclusive and diverse work environment where everyone is valued and heard.
Would you like to join us as a freelancer? Then we offer you a market-conform daily rate and a range of benefits.