Your responsibilities:
* Introduce and guide new and existing customers through new and improved platform features and functionalities.
* Act as the first point of contact for after-sales support, handling inquiries related to returns, replacements, refunds, delivery tracking, backorders, and other post-order matters.
* Provide customer service across multiple channels (email, phone, chat) in a professional and solution-oriented manner.
* Collect and analyze customer feedback on a daily basis, identifying trends and creating reports with actionable insights and improvement suggestions.
* Collaborate with the sales team to ensure accurate and efficient end-to-end processing of customer orders.
* Support a variety of administrative and operational tasks related to the complete after-sales customer journey.
Your profile:
* A bachelor's degree or equivalent professional experience.
* Fluency in Bulgarian and English is required. Additional languages such as Dutch or one of the Balkan languages are a strong plus.
* Experience in customer service, operations, or account management, preferably with exposure to the Bulgarian market or other regional markets.
* Strong communication and interpersonal skills.
* Customer-focused mindset with a proactive and commercial attitude.
* A team player with a hands-on mentality and the ability to work independently.
* Comfortable using CRM and other support technologies; able to communicate technical issues clearly.
* Structured, methodical, and detail-oriented with good analytical and problem-solving skills.
What's in it for you
* 32 days of vacation.
* A competitive salary based on a 40-hour work week.
* A 6 month employment contract with the possibility of extension.
* Company pension scheme.
* Bike leasing program.
* Opportunities for professional development, including access to LinkedIn Learning and a wide range of internal and external training courses.
* A first-name culture – we're on a first-name basis with all colleagues
* A varied and responsible role in a global company with a family-like atmosphere, where people truly matter.
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.