Service Delivery Manager - SAP/Microsoft knowledge
Join to apply for the
Service Delivery Manager - SAP/Microsoft knowledge
role at
delaware BeLux When the customer is satisfied and all team members are focused and aligned—that’s when you’re at your best. As a Service Delivery Manager ,
you’re the go-to person to keep everything on track. The right quality, the right budget, the right time. If you’re always proactively looking for new ways to improve the client’s experience and enjoy staying close to your clients – even after the deal is signed – then you’ll fit right in with the
#peopleofdelaware. Who are we?
At delaware, our managed services team supports over 350 customers globally, with 300+ service professionals. We provide Application (AMS) and Technical Managed Services (IMS) for SAP, Microsoft, and Salesforce. From early assessments to long‑term support, we’re there for every step of the service lifecycle. delaware has its offices in Antwerp, Ghent, Kortrijk, Lummen, Liege and Wavre. We also
work where we work best, when we work best. But we also spend a lot of time connecting and working together with our customers on‑site. That’s where the magic happens. What will you be doing?
As a Service Delivery Manager, you will lead several managed services contracts across Microsoft, SAP and Salesforce.
Your main objective?
Making sure we deliver what we promised—and more—within quality, time & budget. spot and shape
new opportunities
for your clients take ownership
of both delivery and customer success continuously
help clients to improve and grow
with new initiatives and improvements build trust as a
reliable advisor organize and coordinate people, timelines, and deliverables Is there a match?
You’re quite the people‑person. This means you’re a good communicator
who knows how to deliver a message that inspires and convinces. Your organized way of working makes it easy for everyone to keep track of the objective. You’re proactive, commercially minded, and always one step ahead. fluent in both
English
and
Dutch or French. minimum 5 years of experience in a similar role with a background in
SAP or Microsoft (functional knowledge) commercial mindset and attitude that allows you to spot opportunities, and you enjoy bringing your own added value to your customers. understand
budgeting, planning, and cost control have a
driver’s license Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service, Project Management, and Quality Assurance IT Services and IT Consulting
#J-18808-Ljbffr