We are looking for an experienced Application & Telephony Support Engineer (L2) to join our Operations Center. In this role, you will be responsible for ensuring the stability, performance, and continuous improvement of enterprise application systems and administrative/contact center telephony environments. You will act as a key escalation point, working closely with infrastructure, security, and business teams.
Provide Level 2 (L2) support for business-critical applications and telephony systems
Ensure the availability, performance, and reliability of application and telephony services
Diagnose and resolve complex incidents, acting as an escalation point for L1 teams
Administer and support Microsoft Entra / Azure AD environments, including:
Integration with Exchange and Microsoft Teams
Collaborate with vendors, internal IT teams, and business stakeholders
5+ years of experience in Level 2 (L2) support within an enterprise environment
~ Exchange and Teams administration
~ Solid understanding of ITIL-based incident, problem, and change management processes
~ Ability to work autonomously while collaborating in a multi-disciplinary team
A senior role with real impact on enterprise IT operations
Exposure to modern Microsoft and telephony technologies
Collaborative, international working environment