Our blue chip client is looking for two Service Desk Engineers to join their team based in central Brussels.
The role is fully onsite working in a 24x7 shift pattern.
These are contract/freelance roles until the end of December 2026 with good possibility of extension.
As an IT Service Desk Engineer, you are the first point of contact for ICT related issues and requests, acting as a liaison between end-users and IT teams to ensure clear communication, alignment, and timely resolution. You provide technical support and assistance to end-users, troubleshoot hardware and software problems, and contribute to the overall efficiency of IT operations. Your role is essential in maintaining high levels of customer satisfaction, ensuring ICT services meet performance and quality standards, and driving continuous service improvement.
The ideal candidate brings proven experience in IT support or service desk environments, excels in problem-solving and communication, and demonstrates the ability to manage multiple tasks while effectively prioritizing. A proactive, customer-focused mindset is essential, with a strong commitment to resolving issues efficiently and enhancing end-user satisfaction.
For this specific role the candidate:
- will operate within a 24x7 working regime within a team of 10 colleagues also working in a full-continu (24x7) labour agreement;
- will perform the activities at customer premises, located in the centre of Brussels, hence no homeworking allowed.
Essential skills and experience:
• Education: Bachelor’s degree in IT
• Certifications: ITIL V3 / V4 certification
• Languages: Fluent in English, Dutch and French
• Experience: 1 – 3 years of experience in IT support or Service Desk
• Service Desk engineering requirements:
o User Support & Issue Resolution:
Proven ability to provide first-line technical support, ensuring timely and effective resolution of hardware, software, and network issues.
o Ticket Management:
Skilled in managing support tickets through ITSM and remote support tools, ensuring accurate logging, prioritization, and resolution in line with service level agreements (SLAs).
o Service Improvement:
Experience in implementing service improvements and best practices to enhance support quality and operational efficiency.
o Technical Troubleshooting:
Strong diagnostic skills across various platforms and devices, including windows, active directory, desktops, laptops, mobile devices, and enterprise applications.
o Customer Service Orientation:
Demonstrates a user-focused approach with excellent interpersonal skills, ensuring a positive support experience.
o ITIL & Process Adherence:
Familiarity with ITIL principles and service management processes, ensuring structured and consistent support delivery.
Skills
• Integrity, ethics and values come naturally to you.
• Strong communication and interpersonal skills, with the ability to interact effectively with users, peers, and IT teams.
• Proven ability to deliver high-quality IT support, working collaboratively with diverse teams and stakeholders.
• Problem-solving mindset, focused on resolving issues efficiently and improving user experience.
• Capable of navigating complex user needs and expectations, ensuring clarity and satisfaction.
• Positive and constructive attitude, even when facing challenging technical or user-related situations.
• Resilient under pressure and sociable