As Service Agent you assist customers with their transport needs and ensures satisfaction through our support and communication.
Your tasks
Customer Communication
* As a service agent, you manage and strengthen customer relationships daily. You create opportunities and enhance their knowledge of our products. With your excellent service, you are the face of Lineas for our customers.
* You think ahead to prevent potential incidents.
The service agent provides tracking & tracing via the Customer Portal during office hours.
* As a service agent, you handle complaints and support customers in finding solutions within the organization and with our partners.
Bookings, Reservations, and Follow-Up
* The service agent converts customer bookings into specific reservations for wagons and trains in the Lineas customer system (MyLineas). You guide users in using MyLineas, help them with issues, and provide training for new users.
* The service agent reschedules wagons based on commercial input and operational situations while considering rail constraints.
* You register additional services in the VAT Tool to ensure correct invoicing to customers.
Optimal Planning
* You strive for a balance between wagon supply and demand. You reduce rotation times and increase productivity. Through (re)planning, you actively contribute to more efficient resource usage.
* The service agent minimizes the number of wagons without proper orders and communicates this within Lineas. Additionally, you ensure the completion of orders so they can be invoiced.
* In case of incorrect shipments, you ensure wagons return to a location where they can be efficiently redeployed.
Your profile
* You manage and build customer relationships to create opportunities and maintain customer satisfaction. You offer a high standard of service. For our customer, you are Lineas
* From commercial input, you can create efficient planning and adjust it just as efficiently in case of deviations.
* Experience in stakeholder management with strong communication skills, both written and verbal.
* Good knowledge of Dutch, French & English
You are applying for a position that requires English speaking skills, kindly submit an English version of your CV with your application.
Information
* Full-time indefinite contract.
* 13th-month bonus.
* Benefits: hospital insurance, private accident insurance, group insurance for guaranteed income and pension.
* Meal vouchers and eco vouchers.
* 23 vacation days, one additional day after one year, 9 ADV days, and one extra vacation day every five years of seniority.
* Workplace is Brussels, with the possibility to work from home 2 days / week.
* Day work.
Who are we?
We are Lineas, the largest private rail freight operator in Europe. We convince companies to shift the transport of their goods from road to rail. Because that's much better for the climate and mobility. We make this Modal Shift a reality with the best train products and innovative services.
We, the FREIGHT FORCE, dedicate ourselves day after day to the freight transport of our customers. And to really make a difference
At Lineas, diversity is fundamental. We believe skills and talents are not related to gender, ethnicity, age, social background, sexual orientation, or philosophical or religious beliefs. Help us promote an inclusive and supportive work environment.