What will you be doing? Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements. Ensure clear communication of Cash Management incidents to client services and business forces. To this end, you participate in the various calls for technical and functional crises in order to ensure regular and comprehensible communication for trade. You will be responsible for producing a single, centralised and business-oriented communication by sending alert emails and/or conference calls in English and French. Ensure Problem Management's activity on the Cash Management and Payments perimeters, i.e. the organisation of the cold debrief of incidents with the Products, IT and Production teams, to determine the root cause of the incident, identify problems and define remedial action plans. You will be required to write the Business Incident Report for the business lines, and to ensure the production and animation of the monthly production quality monitoring committees for the SWIFT or Frb Payments scope. You will be the guarantor of good monitoring of all incidents and action plans to improve the reliability of production. Participate in the construction of KPIs to monitor the quality of all Cash Management production (all entities) and the effectiveness of remediation plans. What you will need? Cash Management and/or SWIFT functional knowledge Good expertise in MS Office Good understanding of IT and testing Experience with requirements management Please apply for a review of your CV and an initial conversation