CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .
Job Description
Key Responsibilities May Include:
1. Develop and execute tailored business plans for key accounts, prioritizing customer satisfaction, identifying growth opportunities, reducing costs, and ensuring strategic alignment with CHEP’s goals.
2. Lead, mentor, and support a team of Account Managers, fostering a culture of high performance, customer focus, and continuous improvement to drive business outcomes.
3. Monitor team performance against key metrics, including revenue growth, customer retention, and satisfaction, and take proactive measures to ensure success and continuous improvement.
4. Build and strengthen relationships with key stakeholders at all levels within customer organizations, ensuring a comprehensive understanding of their business needs and driving value creation.
5. Collaborate cross-functionally with Sales, Logistics, and Operations teams to design and implement solutions that enhance the customer experience and improve operational efficiency.
6. Oversee contract negotiations, pricing strategies, and renewal processes, ensuring alignment with CHEP’s strategic and financial objectives.
7. Identify and capitalize on new business opportunities and growth initiatives by leveraging market insights, customer feedback, and industry trends.
8. Champion a Zero Harm culture by ensuring team adherence to safety protocols and actively promoting a safe and compliant working environment.
Experience, skills & knowledge:
9. 10+ years regional leadership experience in commercial, strategy, portfolio management, or business excellence roles within complex matrix Automotive organizations
10. Proven track record shaping enterprise-level strategies and delivering cross regional transformations
11. Packaging experience highly preferred
12. Experience influencing senior executive stakeholders and navigating global customer landscapes (OEM/Tier 1)
13. Experience leading multifunctional teams and managing high value product/service portfolios
14. Strategic commercial leadership
15. Strong financial acumen (P&L ownership)
16. Advanced negotiation & influencing skills
17. Customer-centric communication and executive presence
18. Ability to lead, inspire, and develop teams
19. Analytical strength and conceptual problem solving
20. Strong understanding of Automotive & Supply Chain ecosystems
Remote Type
Fully Remote
Skills to succeed in the role
Account Management, Building Rapport, Coaching, Collaboration, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Disruptive Thinking, Feedback, Inclusive Leadership, Leading Change, Leading Customer Centric Teams, Motivating Teams, Negotiation, Our Business, Prioritization, Relationship Management, Sales Communications, Self-Awareness, Value Propositions
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.