Functieomschrijving
As a Customer Service Representative, you will be the first point of contact for our internal service department. Your responsibilities will include:
- Managing the daily follow-up of shipment statuses for your clients.
- Informing existing clients about their shipments through Track & Trace.
- Providing accurate responses to questions from both new and existing clients.
- Acting as an expert on Schenker’s general service offerings.
- Proactively identifying opportunities to optimize our processes and services.
- Carefully registering client complaints and seeking long-term solutions.
- Sharing relevant client information with operational colleagues.
- Collecting key information from new clients to pass on to our sales departments.
Vereisten
- Minimum A2 diploma; a Bachelor's degree is preferred.
- Experience in the transport or logistics sector in a client-oriented role.
- Strong customer focus — for you, the customer is king!
- Excellent communication skills and confidence in client interactions.
- A team player with a collegial attitude.
- Loyal, commercial, and proactive approach to customer service.
- Able to perform well under stress.
- Fluent in German and English; good knowledge of French is an asset.
Talen
Je hebt een zeer goede kennis van het Engels
Je hebt een zeer goede kennis van het Duits
Je hebt een goede kennis van het Frans
Aanbod
We offer a challenging position with international contacts at a global leader in the logistics industry. You will join a motivated team and can count on the necessary guidance and support. In addition, we offer an attractive salary package with various extra-legal benefits.
Interested?
Send your CV to or contact us at +32 2 209 04 41.