In this role, you will take ownership of the full order-to-delivery process, ensuring smooth and timely coordination with customers, logistics partners, and internal stakeholders. In addition, you will support a range of general administrative tasks linked to operational, commercial, and documentation processes.
Order Management
* Process and monitor customer orders from receipt to shipment.
* Coordinate with production, planning, logistics, and warehousing teams to ensure timely deliveries.
* Maintain accurate customer and order data in the ERP system.
* Prepare essential documentation such as delivery notes, invoices, and transport documents.
* Track order status, stock availability, and delivery schedules; proactively communicate updates.
* Act as first point of contact for customer inquiries related to orders, product availability, and delivery issues.
* Follow up on delays, discrepancies, or logistics challenges and propose solutions.
Administrative Support
* Assist with preparing internal reports, product or shipment documentation, and data updates.
* Support administrative tasks related to compliance, safety documentation, or quality processes.
* Manage document filing, contract updates, and customer records.
* Help with coordination of service providers, suppliers, or external partners when needed.
* Provide general administrative support to commercial and operational teams.
* 2-3 years of experience in order management, customer service, logistics coordination, or a similar administrative role.
* Experience in the chemical sector or another regulated environment is an advantage.
* Fluent in Dutch and English, both written and spoken.
* Strong organizational skills and attention to detail.
* Customer-oriented attitude with excellent communication skills.
* Ability to prioritize and multitask in a dynamic environment.
* Good proficiency with ERP systems and MS Office tools.
* Proactive, solutions-oriented mindset and a reliable team player.
* A stable position within a growing and internationally active chemical company.
* A friendly and collaborative team environment.
* Opportunities for learning and professional development.
* Competitive compensation and benefits package.