* Role that combines sales support, SAAS implementation, project management, ...
* Nice team, nice colleagues and complete salary package
About Our Client
Our client is a fast-growing B2B SaaS company developing a cloud-based solution that supports CFOs and finance teams in monitoring performance and making better data-driven decisions. The company works with mid-sized to large organisations and operates in an international, professional environment.
Job Description
As a Customer Success Manager your responsibilities are:
* Lead the implementation and onboarding of the SaaS platform at client organisations
* Serve as the main point of contact for customers, supporting them with functional questions and best practices
* Guide customers through testing, configuration, and optimisation of the solution
* Build long-term relationships with CFOs and finance stakeholders
* Ensure smooth adoption, usage, and customer satisfaction throughout the lifecycle
* Identify and develop upselling and cross-selling opportunities in collaboration with the sales team
* Provide structured customer feedback to internal teams to support product improvement
* Support the sales team during presales, demos, and customer handover when required
The Successful Applicant
A successful Customer Success Manager should have:
* Master's degree in business, economics, finance, or a related field
* Fluent Dutch (spoken and written) and English, French is a big plus
* Strong communication skills, sales support driven, affinity with finance / saas is a plus
* Customer-oriented, structured, and comfortable interacting with senior stakeholders
* Analytical mindset combined with commercial awareness
What's on Offer
Our customer offers you:
* A great team to work with
* a complete salary package
* 2 days of home office
If you are ready to take the next step in your career as a Customer Success Manager in the Technology & Telecoms industry, we encourage you to apply today!
#J-18808-Ljbffr