We are looking for a Customer Support Agent to join our team.
Responsibilities
* Consult customers on all raised questions related to our websites.
* Work timely, speedily and effectively with customer requests.
* Resolve all customer issues with the goal of customer retention.
* Promote our websites to customers upon opportunity.
* Maintain a high level of service quality.
Qualifications
* Fluency in English; Japanese, Spanish, or Chinese considered a benefit.
* Experience working with international customers.
* Fast typing skills in English.
* Quick learner able to absorb large volumes of information.
* Ability to psychologically analyze people and be sensitive to their emotions.
* Ability to navigate difficult situations and adapt to fluctuating circumstances.Can provide professional solutions to complicated cases.
* Stress resistant, energetic, and never hesitant to show initiative.
* Can-do attitude and belief that everything is possible.
* Can provide outstanding quality service.
Benefits
* 10pm – 7am UTC shift, 5/2 with Saturdays and Sundays as days off.
* Remote opportunity to work full time.
* Vacation: 28 calendar days per year.
* 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave.
* Bonuses up to $5,000 for recommending successful applicants for positions in the company.
* 50% payment for professional training, international conferences and meetings.
* Corporate discount for English lessons.
* Health benefits: if not eligible for corporate medical insurance, the company will compensate up to $1,000 gross per year per employee (to be spent on self-purchase of health insurance or doctor’s fees for you and close relatives).
* Workplace organization: the company provides all employees with an equipped workplace and all necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In other locations, the company reimburses workplace costs up to $1,000 gross once every 3 years, for rent of a co-working room or equipment at home.
* Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merchandise, team building activities, massage certificates, etc.
Sounds good? Join us now!
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