PpBe-Mobile, headquartered in Ghent, pioneers in Smart Mobility Solutions on an international level. We offer advanced solutions to measure and manage traffic flows, helping travelers, cities, road authorities, parking operators and logistics companies take control of their mobility processes. /ppTo strengthen our Projects Operations team, we are looking for abService Delivery Manager /b who is passionate about customer success and operational excellence. As a Service Delivery Manager, you play a key role in ensuring our customers get maximum value from our solutions. You act as the bridge between our customers and internal teams, ensuring smooth communication and delivery. You combine a strong customer focus with a structured and proactive approach, continuously improving how we deliver our services. /ph3Responsibilities /h3pbDelivering excellent service to our customers /b /pullipBuild strong relationships with customers and understand their organization, stakeholders and objectives /p /lilipEnsure customers get the most out of our solutions by optimizing their usage /p /lilipAct as the bfirst point of contact /b for operational topics (incidents, changes, service requests, …) /p /lilipMonitor service performance and ensure SLA agreements are met /p /lilipPrepare and lead service delivery meetings with customers /p /lilipDocument issues, solutions and processes clearly /p /li /ulpbCollaborating across teams /b /pullipWork closely with the bOperational Account Manager /b on customer follow-up, incidents and growth opportunities /p /lilipAlign with bengineering teams /b on bug fixes, releases and change requests /p /lilipShare customer feedback with bproduct teams /b to improve our solutions /p /lilipIdentify upsell opportunities and communicate them internally /p /li /ulpbDriving continuous improvement /b /pullipIdentify improvements in processes, tools and ways of working /p /lilipContribute to building documentation, templates and knowledge sharing /p /lilipSupport a culture of learning through retrospectives and feedback /p /lilipHelp strengthen our service delivery capabilities across the organization /p /li /ulullipYou have experience in a bcustomer-facing or service delivery role /b (e.g. Service Delivery Manager, Customer Success Manager, Project Manager, …) /p /lilipYou are structured, analytical and able to manage multiple stakeholders /p /lilipYou have a strong bcustomer-first mindset /b and focus on delivering value /p /lilipYou take ownership and proactively look for improvements /p /lilipYou communicate clearly and confidently with both customers and internal teams /p /lilipYou are stress-resistant and flexible in a dynamic environment /p /lilipYou are fluent in Dutch English /p /li /ulpIf you recognize yourself in this role and if you'reeager to revolutionize traffic together,we are happy to hear from you! /ph3Our Offer /h3pAs a fast-growing tech company, we work with cutting-edge technologies and we invest in bdurable and interesting careers /b where we map your professional growth on the opportunities within Be-Mobile. /ppYou’ll feel at home if you share values like bintegrity /b and bopen feedback /b. Our byoung, trustworthy and passionate team players /b are curious to get to know you! Are you as well? /ppWe provide a very binteresting total remuneration package, flexible working hours and team initiatives /b, which we will explain during the selection process. /p /p #J-18808-Ljbffr