Overview
Start date: March 2026
Location: Mons, Belgium
Clearance: NATO Secret
Requirements
Bachelor’s degree from a nationally recognised/certified university in a relevant discipline, with a minimum of 2 years’ post-qualification experience; or, exceptionally, no degree with at least 6 years of extensive and progressive experience in duties related to the role, demonstrating capabilities of interest to NCIA.
Minimum of 2 years’ experience in Service Management within a medium to large organisation.
Extensive experience in Service Transition Management across multiple industries.
Proven experience advising on the application of Service Management and Service Improvement techniques across functions or processes.
Demonstrated ability to manage time effectively, work under pressure, and deliver high-quality Transition and Assurance outcomes.
Ability to evaluate risks and develop corrective and improvement plans.
Strong verbal and written communication skills, including senior-level briefing and reporting.
Experience working in an international environment with both military and civilian stakeholders (desirable).
Knowledge of NATO responsibilities and structures, including ACO and ACT (desirable).
ITIL certification.
PRINCE2 certification or equivalent Project Management qualification.
Duties
Provides administrative support to project boards, project assurance teams, and quality review meetings.
Uses recommended portfolio, programme, and project control methods for planning, scheduling, and tracking.
Sets up and maintains project files; compiles and distributes reports.
Provides guidance on project management software, procedures, processes, tools, and techniques.
Contributes to identifying capability improvement opportunities across skills, technology, and processes.
Develops and maintains detailed knowledge of capability improvement approaches and selects those appropriate to organisational needs.
Conducts capability improvement activities, including maturity and performance assessments, to identify strengths and weaknesses.
Selects and prioritises improvement initiatives, secures stakeholder buy-in, and plans activities justified by measurable organisational benefits.
Provides support, guidance, and advice to enable continual improvement.
Assists in developing the Agency’s Service Transition strategy, plans, and policies aligned with business objectives and industry best practice.
Provides Transition Planning and Support guidance to programmes and projects.
Ensures transition activities are planned and delivered in a timely manner.
Reviews and updates project proposals to include appropriate Transition Planning and Support activities.
Supports the Senior Transition and Assurance Manager in developing strategies and templates for implementing and evaluating IT Transition Planning and Support.
Deputises for senior management when required.
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