Context : We are looking for a driven Junior IT Analyst who supports IT initiatives end-to-end in an Agile/DevOps environment. You help stakeholders structure analyses, translate needs into clear, testable functional requirements, and guide them through required governance (legal, compliance, architecture).Role focus - Functional/technical analysis across a variety of initiatives (applications, integrations, data flows, changes). - Governance enablement: helping stakeholders prepare and complete required reviews and documentation. - Operational reliability: second-line incident analysis and coordination toward sustainable fixes. - Automation using N8N and agentic AI: supporting process automation initiatives. Key Responsibilities Structure and refine functional requirements and acceptance criteria; produce clear specifications and user stories. Map current and target processes and information flows; identify impacts on systems, interfaces, and data. Coordinate governance steps: prepare inputs for legal/compliance and architecture board, complete mandatory templates, and follow up on approvals. Collaborate closely with engineering, QA, operations, and stakeholders to balance value, quality and speed. Provide second-line incident support: perform root-cause analysis, prioritize, coordinate with teams, and document corrective/preventive actions. Contribute to agile ceremonies and continuous improvement of ways of working. For automation use cases: help assess feasibility, dependencies, risks, and integration patterns (e.G., API use).Required Experience We are looking for a “junior” with maturity who is able to support stakeholders professionally and keep oversight of the IT landscape. 1–3 years of relevant experience in a functional analysis-focused role. Demonstrable stakeholder management skills: structure conversations, clarify priorities, and report clearly.Skills and Knowledge Strong analytical and conceptual abilities; experience modeling processes (e.G., BPMN) and defining precise requirements and acceptance criteria. Basic understanding of integrations and APIs (REST/SOAP) and data flows; able to ask the right questions about interfaces and dependencies. Familiar with basics of SDLC and Agile/DevOps ways of working. Practical experience with Confluence and Jira (or other relevant software) for documentation and backlog management. Strong affinity with IT and troubleshooting for second-line incidents; root-cause mindset and solution orientation. Interest in workflow automation (e.G., N8N) and how AI/agentic AI can integrate into processes. ITIL knowledge is a plus. Good communication skills. Languages: Dutch and English, spoken and written. Nice to Have Basic knowledge of version control (Git) and CI/CD concepts is a plus. Understanding of data modeling, logging/monitoring, and non-functional requirements. Experience in financial services or other regulated environments.