Vacatureomschrijving About the role At Securitas Technology, we are looking for an experienced and strategic Program Manager to lead and oversee large-scale security and technology programs across Belgium. In this position, you will manage a portfolio of complex projects with budgets exceeding €10M while leading a multidisciplinary team of Project Managers, Project Leaders, engineers, subcontractors, and operational stakeholders. You will play a key role in ensuring operational excellence, customer satisfaction, financial performance, governance, and people management across multiple programs and technologies. This role requires a strong leader with extensive project management experience, excellent stakeholder management capabilities, and the ability to drive teams, processes, and customer relationships in a fast-paced and evolving environment. Key Responsibilities Program & Project Leadership * Lead and oversee multiple strategic projects and programs simultaneously * Ensure successful delivery within scope, planning, budget, quality, and safety requirements * Manage complex programs with budgets exceeding €10M * Define and monitor project governance, KPIs, reporting structures, and operational priorities * Drive risk management, escalation management, and decision-making processes * Ensure proper project execution methodologies are applied across all projects * Oversee project planning, resource allocation, and operational coordination * Guarantee high-quality project handovers and operational readiness documentation (ORA) People Management * Lead, coach, and develop a team of approximately 10 Project Managers / Project Leaders and operational contributors * Support team development, performance management, mentoring, and succession planning * Foster collaboration, accountability, ownership, and continuous improvement within the team * Ensure workload balancing and operational efficiency across the department * Act as an escalation point and provide guidance on complex customer or operational situations Customer & Stakeholder Management * Build and maintain strong relationships with key customers and strategic stakeholders * Act as executive SPOC for critical customer programs and escalations * Lead internal and external steering committees (SteerCo) * Coordinate with Sales, Pre-Sales, Engineering, Operations, and external partners * Ensure high customer satisfaction and long-term partnership development Financial & Operational Management * Monitor program P&L, forecasting, profitability, invoicing, and financial performance * Validate and challenge supplier and subcontractor costs * Manage subcontractor and supplier relationships * Ensure governance compliance, quality standards, and information security requirements * Identify business growth, up-selling, and cross-selling opportunities Process & Continuous Improvement * Drive optimization and standardization of internal project management processes * Contribute to operational excellence initiatives and organizational improvements * Ensure adherence to ISO9001, ISO27001, safety, and governance standards