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* You daily execute second- and third-line remote support interventions in SAP for a number of customers: issue solving, realizing changes, assisting functional consultant colleagues.
* The product range to support for our customers implies SAP ECC suite, SAP S/4HANA environments and SAP add-on products developed by SOA People
* You interact with SAP AG to tackle customer issues in the standard product, in line with the SAP License Maintenance contract in place.
* For our SAP add-on products, you interact with the SOA People product development team to discuss customer issue solutions or demands for future extensions.
* You provide additional RTS services to our customers: occasional on-site meetings or workshops with customers, technical assistance during a planned go-live, participate in mini-projects to extend the functionality of an implementation.
* You have full responsibility over the development topics you are dealing with, in defining the technical solution and in its realization.
* You pro-actively communicate about the status and result of your work with all stakeholders: customers, service desk coordinator, colleague consultants, service delivery managers, RTS management.
* In case of operational issues, you escalate the matter internally to the service desk coordinator.
* You mainly work in Lyon (France) or in Waver (Belgium).
If you believe you have what it takes, then this could be a great way to progress your career into something truly special.
Key abilities
* You are very customer and service oriented, meticulous and punctual in your communication to customers.
* You like to work in a support environment, where operating procedures, request priorities and SLA agreements are important drivers of your daily activities.
* You constantly focus on the quality of your work.
* You take a pragmatic approach to define and realize working solutions in systems where you are not fully familiar with.
* You have at least 4 years’ experience as an SAP development consultant in (parallel) missions for different customers.
* As a consequence, you have in-depth knowledge on ABAP, ABAP OO, ALV, Adobe Forms, SAPScript, Smartforms, IDOCs, …
* You have good knowledge on quite some of the newer technologies used in SAP context: webservices, Odata, CPI, UI5, FIORI, CDS Views
* You are skilled in ECC and S/4HANA environments.
* It is a strong asset if you have functional understanding of main SAP Modules: FI, CO, MM, SD, PP, PM, CS, WM.
* You communicate fluently in French and English. Both orally and in writing. Good knowledge of Dutch is a strong asset.
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