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Customer success lead

Nivelles
Publiée le Publiée il y a 17 h
Description de l'offre

Join Semactic as a Customer Success Lead - SEO & GEO

Location: Based in Belgium, with remote work flexibility.

Semactic is a leading European SaaS platform for Search Activation. Our mission is to empower marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results.

We combine a powerful and intuitive platform with expert support to improve brand visibility, both on Google and in AI-generated responses.

In a context of strong growth, we are looking for a Customer Success Lead to structure and lead our customer approach, both for our GEO offering and for our established SEO platform.

* Scope: Leadership, Account Management, Customer Success, Strategy, Innovation

* Hybrid: Flexible remote work options

* Experience: Minimum 4-6 years of experience as a CSM, Account Manager, Team Leader, or Digital Marketing Manager

* Languages: French, with a very good level of English required.

Your role:

As a Customer Success Lead, you will be responsible for the satisfaction, retention, and growth of our client portfolio. You will manage a team of CSMs, directly oversee certain strategic accounts, and play a key role in the continuous improvement of the customer experience and our offerings.

You will be involved throughout the entire customer lifecycle — from onboarding to expansion — and will work closely with the founders, the product team, the expert team, and the sales team.

Your Responsibilities:

- Structure and manage the Customer Success function (organization, processes, service quality).

- Supervise and develop the CSM team (recruitment, coaching, monitoring).

- Directly manage a portfolio of strategic clients (GEO or SEO).

- Define and monitor KPIs related to adoption, retention, and customer satisfaction.

- Participate in onboarding, support, and growth of the client portfolio (upsells, renewals) and implement churn prevention strategies.

- Organize and lead steering committees, performance reviews, and key strategic meetings.

- Collaborate with the product team to provide structured and prioritized customer feedback.

- Identify areas for continuous improvement and contribute to the evolution of our model.

Our Package:

* A high-impact role in a fast-growing tech scale-up.

* A passionate, talented, and friendly team

* Continuous learning opportunities – online and at industry events – to develop your skills

* A high degree of autonomy, a culture based on trust and focused on results

* An attractive package including meal vouchers, Alan health insurance, and a 13th month salary.

* An annual bonus based on the achievement of collective and individual objectives

* A pleasant working environment in Nivelles (soon Louvain-La-Neuve), with the possibility of teleworking 2 days a week.

We're looking for you if you have:

* Minimum 5 years of experience in digital marketing or in a SaaS environment, including 2 years in a management or team leadership role.
* Solid understanding of search marketing (SEO or GEO) and a strong interest in digital innovation.
* Demonstrated ability to manage multiple client projects simultaneously, with various stakeholders (business, tech, C-level).
* Results-oriented approach and ability to structure measurable action plans.
* Excellent written and verbal communication skills, with strong interpersonal and teaching skills.
* Fluency in French or Dutch, and a very good level of English.
* University degree in marketing, communications, management, or equivalent.

Our recruitment process

* Initial Phone Screening
30-minute phone screening to align on expectations and motivations

* Interview with a founder and a member of the business team at our offices, including a short case study.

* Offer & onboarding – fast turnaround, guaranteed transparency.

Do you want to join a company where customer success is a strategic pillar, not just a support function?
Join us and help shape the future of Search

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