Client Experience Consultant - Mystery Shopping - GENT, Ghent
Client:
Manpower
Location:
Ghent, Belgium
Job Category:
Other
EU work permit required:
Yes
Job Reference:
125309352bc6
Job Views:
5
Posted:
25.06.2025
Expiry Date:
09.08.2025
Job Description:
Client Description:
MANPOWER Office People is a specialist in recruiting office staff. We strive for the 'Perfect Match' between employer and applicant! Welcome to a world of opportunity!
Our client, based in Ghent and Antwerp, consists of a team of 180 driven and curious professionals. They are proud of their involvement in both tactical and strategic decisions for various clients. Their company offers excellent opportunities for personal development, including coaching support and career advancement.
Job Description:
They are looking for a Senior Client Experience Consultant - Mystery Shopping, who will be fully responsible for various mystery shopping projects from start to finish. Your main tasks include:
* Drafting proposals based on client needs and requirements.
* Creating scenarios for mystery shoppers and contributing to questionnaire development.
* Managing and monitoring project progress and informing clients about results.
* Data analysis and reporting, including recommendations for service improvement.
You will also be responsible for maintaining existing client satisfaction related to your projects. Additionally, you will support fieldwork issues, recruit shoppers, and contribute to team knowledge building.
Candidate Profile:
As a Senior Research Consultant, you possess the following qualities and qualifications:
* A commercial mindset and the ability to build client relationships and generate business opportunities.
* At least four years of experience in Project Management/Consultancy, preferably in Mystery Shopping, Customer Experience, or Retail Audit.
* Proactive, enthusiastic, and willing to further develop your knowledge and career at Ipsos.
* Experience in a client-oriented project management role and a service environment.
* Excellent written and verbal communication skills.
* A positive, curious attitude with a solution-oriented mindset.
What Client Offers:
What they offer:
* A competitive salary package based on your skills and experience.
* The possibility to lease a bike at a favorable rate.
* A hybrid work environment with flexible remote working options.
* 28 vacation days.
* Recognition and rewards for your efforts and achievements.
* An organization that values a good work-life balance.
* The chance to grow and learn through extensive internal/external training.
* A variety of sports activities and social events to connect with colleagues.
* A company committed to corporate social responsibility.
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