Description
BALENCIAGA Assistant Store Manager
We are currently seeking an Assistant Store Manager who will report to Store Manager for our store in Brussels.
Your opportunity
Assistant Store Manager leads the store and sales team in order to meet and exceed all sales and KPIs goals, in compliance with all processes and guidelines. They are responsible for promoting brand engagement to clients to guarantee the quantitative and qualitative goals assigned to bring the store to its full potential. They acts as representative of the Store Manager and thus fulfils all the tasks given by HQ/HO and Store Manager.
How you will contribute
Business development:
1. Develop and maintain strong business relationships with all relevant internal and external stakeholders to maximise business opportunities and working efficiencies
2. Assist the Store Manager in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store
3. Support the Store Manager in achieving targeted quantitative and qualitative goals
Talent leadership and development:
4. Create and maintain a positive work environment, consistent with Balenciaga behaviours
5. Identify, attract, recruit, develop and retain talent
6. Support the Store Manager in creating a team whose activities are always motivated, competent and up to date in the fashion and luxury industries
Brand promotion:
7. Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
8. Ensure Balenciaga Signature and Client experience are executed and consistent over time
9. Develop clienteling mindset and client's loyalty and retention from beginners to VICs
10. Build a network of people who have an impact on local and international luxury business in order to promote client loyalty, especially with VIC and VVICs
Process management:
11. Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines
12. Ensure execution of Retail Excellence guidelines in the store
13. Support the Store Manager in managing inventory activities and warehouse stock
14. Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness
KPIs (including but not limited to)
15. Business: sales density, conversation rate, UPT, cross selling rate, transactions
16. Team: sales productivity, training completion rate, turnover rate
17. Client: local retention rate, CEE
18. Process: CRM, Omnichannel, back of house
Who you are
19. Sustained proven experience in a managerial position
20. Significant sales experience in the luxury retail industry
21. Proven experience in successfully managing a team
22. High sensitivity to client experience and loyalty
23. Exceptional client service and interpersonal skills
24. Precise, innovative, organised, adaptable, dynamic
25. Highly available and responsive with a natural curiosity
26. Product and Fashion sensitivity
Why work with us?
This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.
Balenciaga is committed to supporting your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Diversity Commitment
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.
Job Type
Regular
Start Date
2024-08-31
Schedule
Full time
Organization
Balenciaga Belgium SRL