Sales and Customer Support Role
We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Support Representative. In this role, you will be the primary point of contact for our customers, providing exceptional support and guidance throughout their journey with our company.
Key Responsibilities:
* Handle all incoming calls to our Customer Care line, addressing customer inquiries and resolving issues in a timely and professional manner.
* Manage product returns from start to finish, ensuring seamless coordination with our logistics team and prompt resolution of any concerns.
* Coordinate materials used during workshops and congresses, guaranteeing efficient planning and execution.
* Maintain accurate and up-to-date records of customer interactions, fostering strong relationships and identifying opportunities for growth.
* Collaborate with cross-functional teams to ensure smooth after-sales service for products requiring repair, streamlining communication and expediting resolution.
Benefits and Qualifications:
As a valued member of our team, you can expect a competitive compensation package, comprehensive training, and ongoing development opportunities. If you possess excellent communication skills, a passion for delivering outstanding customer experiences, and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.