Store Manager Position
We are seeking an experienced and motivated Store Manager to lead our sales team and drive business growth.
Job Description
* Sales: Achieve turnover targets, analyze sales reports, define individual objectives for sales advisers, motivate team members, and collaborate with the marketing team.
* Customer Service: Ensure quality of customer service, maintain communication with customers, resolve customer complaints, and support decisions made by sales advisers.
* Operations: Maintain shop presentation, ensure payment procedures are followed, monitor expenditure on supplies, set up staff schedules, manage inventory, and train staff in POS use.
* Visual Merchandising: Improve and maintain merchandising guidelines, ensure store cleanliness, work with logistics and marketing teams to ensure assortment accuracy, identify defective products, and communicate stock requirements.
* Human Resources: Participate in recruitment, training, and development of staff, develop and monitor training programs, evaluate staff performance, provide feedback, and help resolve HR issues.
Key Responsibilities:
* Sales Performance: Analyze sales data, implement strategies to achieve targets, and motivate team members.
* Customer Experience: Ensure high-quality customer service, resolve complaints, and maintain customer relationships.
* Operational Efficiency: Manage shop operations, maintain presentation, control expenses, and ensure accurate inventory management.
* Team Development: Lead, motivate, and train staff, develop training programs, and evaluate performance.
Requirements:
* Experience: Proven experience as a Supervisor or Assistant Store Manager in luxury/fashion retail.
* Skills: Strong communication, organizational, and analytical skills, ability to work under pressure, and flexibility with working hours.
* Qualifications: Fluency in English, knowledge of sales reporting and data analysis, and experience in visual merchandising.
Benefits:
* Relocation assistance
* Store discount
Work Environment:
* Full-time, permanent position
* Day shift, Monday to Friday, weekend availability
About the Role:
This is an exciting opportunity for an experienced Store Manager to join our team and drive business growth. If you have a passion for luxury retail, excellent leadership skills, and a strong focus on customer service, we encourage you to apply.