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Service Delivery Manager
Microsoft, internal, extensive experience, internal role Belgium share on
As a Service Delivery Manager for Microsoft AX and D at Delaware, you are responsible for a variety of managed services contracts in the Microsoft, SAP, and Salesforce ecosystems.
Your main objective is to ensure customer satisfaction, safeguard contractual agreements, and guarantee that our services are delivered within quality, time, and budget constraints.
As an empathetic manager, you enjoy building bridges—not only between different teams and team members but also between Delaware, customers, and third parties.
You are responsible for identifying and creating new opportunities for your customers, as well as implementing initiatives to help them improve and grow.
Your customers regard you as a trusted advisor, and you play a vital role in their success with Microsoft AX and D.
Daily responsibilities include:
• Following up on ongoing tickets (incidents and requests)
• Leading periodic service delivery calls
• Managing priorities set during these meetings
• Providing feedback to the service delivery team
• Coordinating work among different teams to ensure optimal service
• Acting as the primary escalation contact for the customer and coordinating escalations
• Ensuring timely billing and managing billing discussions
• Organizing an annual meeting to stay updated on the customer’s business developments
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Who are we?
We work where we work best, when we work best. Delaware has offices in Antwerp, Ghent, Kortrijk, Liège, Lummen, and Wavre. We also spend significant time onsite with our customers when it adds value.
Our managed services organization provides global services to over [number] customers, with a worldwide team of [number] service professionals.
We deliver Application (AMS) and Technical Managed Services (IMS) for SAP, Microsoft, and Salesforce to both international and local clients. Our customer base is growing, as is our team.
Our mission is to provide managed services, involved in all phases of the service lifecycle: from assess & identify to adopt & manage, ensuring solutions evolve with customer needs.
We highly value our employees and customers. We foster a positive team spirit and are committed to an inclusive work environment that empowers all employees. A diverse workforce is key to our success.
Are you excited to join our journey and help build and redefine our customers’ IT landscapes?
Are you ambitious and passionate about:
• Being the single point of contact for customers
• Prioritizing customer satisfaction
• Listening to customers
• Building partnerships based on trust
• Attentively addressing customer needs professionally
• Upholding Delaware’s values
• Supporting our support team’s work
• Recognizing and learning from mistakes
• Improving our efficiency in customer assistance
• Being proactive and suggesting process improvements
• Relying on internal managers to find the best skills to meet customer needs
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