The company is one of the world's leading trading & distribution companies. It is known for its efficient logistics processes and strong emphasis on customer satisfaction.
The company is located in Linkeroever easy accessibly by car, public transport & waterbus
Customer Service - Logistics Planner
Functieomschrijving
As a Customer Service - Logistics Planner your responsibilities are:
* The coordination and monitoring of all transports from A to Z is your core task. This includes the control of the deliveries and the goods quality as well as the overall documentation and correspondence.
* Organize logistics for incoming and outgoing goods (including sea going vessels, barges, local bulk transport as well as storage of goods)
* You are the main contact person with the logistics interfaces of our customers and suppliers.
* You take over the management of all marketing and sales contracts and ensure to meets supplier ́s and customer ́s requirements.
* You make sure that orders are handled timely and correctly and a smooth operational process.
* Act as the primary point of contact for customer inquiries and concerns.
* Resolve shipment-related issues promptly and professionally.
* Collaborate with internal teams to optimize the supply chain process.
* Provide clients with regular updates on their orders and deliveries.
* Maintain accurate records of customer interactions and logistics performance.
* Support the team in achieving customer satisfaction goals.
Profiel
* You have already 5+ years of customer service experience or logistics plannig preferably within the chemical industry
* Fluency in English and Dutch is essential (and preferably also in French)
* You act calm under pressure and are able to make quick, clear and reasoned decisions in a dynamic business environment.
* You have excellent communication and interpersonal skills, natural relationship builder.
* Your ability to work with MS-Office IT tools is effective and efficient.
* You are customer focused & service oriented
Aanbod
* Fixed contract after successful interimperiod
* Competitive salary + benefits
* Home office up to 2 day per week
* 20+12 holidays
* Training on the job
* Highly skilled workforce