Job Description
As Service Sales Coordinator, you are responsible for managing the administrative and customer-facing aspects of TOMRA’s service business. This includes drafting & managing service contracts, processing orders and ensuring smooth communication between customers and internal teams. The role is critical to delivering a seamless after-sales experience.
Key Responsibilities
Contract & Order Management:
1. Draft and prepare service contracts in line with company standards.
2. Ensure accurate documentation and timely processing of contracts in the ERP system.
3. Monitor contract status and ensure timely invoicing, contract execution and delivery.
Customer Communication:
4. Act as the primary point of contact for customers regarding service agreements, pricing and order status.
5. Provide clear and proactive updates to customers and resolve inquiries promptly.
Sales Support:
6. Prepare quotations for service contracts in collaboration with commercial managers.
7. Track and follow up on open quotes and renewals to maximize conversion rates.
Coordination & Reporting:
8. Liaise with internal teams ( Field Service Engineers, Tech Support, Planning, Logistics, Finance) to ensure smooth execution of service activities.
9. Maintain accurate records of service agreements and generate reports on service sales performance.
10. Administrative processing and validation of Field Service Reports following customer visits, ensuring accuracy and timely documentation in compliance with company standards.
Qualifications
11. Bachelor’s degree in Business Administration or related field (or equivalent experience).
12. At least 5 years of experience in contract administration or customer service - preferably in a technical or industrial environment.
13. German and English are mandatory, French is a big plus.
14. Strong organizational and multitasking abilities.
15. Excellent communication skills (written and verbal).
16. Proficiency in ERP systems and MS Office Suite.
17. Customer-focused mindset with attention to detail.
18. Technical affinity and ability to understand complex service offerings and communicate them effectively to customers.
Additional Information
Why work for us:
You will have long-term career opportunities, with a globally renowned company and the following:
19. Hybrid working policy
20. Hospitalization insurance with dental care for you and your family
21. Group insurance (life, retirement, disability)
22. Bike lease
23. Access to our share purchase program
24. Bonus on personal and company performance, meal vouchers, eco-cheque
25. 20 days holiday + 6 days ADV per year
26. Laptop
27. Be part of a mission to transform how we all obtain, use, and reuse the planet’s resources to enable a world without waste
28. Inclusive company culture that values diversity, well-being, and strong camaraderie among our teammates
29. Global career opportunities with a strong record for promoting internally
30. Professional training and development: We are passionate about people and seeing them succeed
31. We love innovation, a collaborative environment where idea sharing and being creative is encouraged
How to Apply:
If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence.
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, colour, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.