IPEE is the pathfinder on water saving in smart toilets and in building a total management information and data system (Saas model) enabling operational excellence to high traffic non-residential locations worldwide.
Its track of innovation covers captive technology, exclusive design and smart restroom management to ensure that every drop of water saving counts.
Target markets cover airports, stadiums, hotels and hospitals in supporting them in managing their water consumption and helping them solve one of the biggest environmental challenges of today. IPEE also serves OEM smart sanitary wear companies and works with international local distributors.
The opportunity
To support the growth and development of IPEE we are looking for a Customer Success Officer
who shares our vision and who can drive our commercial success with major global partners and customers. You report directly to the COO.
Your responsibilities
* You are the primary point of contact for our customers in building a long-term relationship.
* You guide new and existing customers through product selection, installation set-ups and you coordinate our teams to deliver a seamless onboarding experience.
* You organize training and education events on product features and updates and you follow-up on customer go-to-market strategies and sales pipelines to maximize upselling and cross-selling opportunities.
* You capture and share customer feedback to drive product and service improvements.
* You monitor usage patterns and you identify opportunities to drive revenue growth.
* You reduce churn through proactive engagements and satisfaction monitoring.
* You maintain customer records, success plans and documentation in CRM and support tools.
Your qualifications
* You hold a bachelor’s degree in business management, marketing or similar and you have a strong experience in customer facing or customer supporting roles.
* You get energy from helping and guiding customers in achieving success with our products and in providing customer feedback to our product and service development department and to our technical support team.
* You take ownership of your accounts and act as a commercial driver, spotting opportunities and leading internal alignment to turn customer success into business growth.
* You have preferably experience with global customers in multistakeholder organizations in our target markets such as project managers of customers, distribution partners, installers and/or facility managers.
* You are familiar with tools like Confluence, Jira, Hubspot, Odoo and Sharepoint or willing to acquire these skills quickly.
* You live in the Antwerp region or are prepared to move to the region and you communicate fluently in Dutch and English (C1 level) and French (B2 level).
Personal characteristics
* Highly organized and process driven.
* Problem solving attitude – “what is necessary to make it happen?”
* Hands-on and proactive approach.
* Pragmatic, no-ego, sleeves-rolled-up style.
* Ability to work both independently and collaboratively within a team, reliable and responsive in a cross-functional team environment.
Our Offer
* An opportunity to drive customer success for customer to manage water saving and in helping to solve a major planet challenge
* An entrepreneurial culture where initiative and expertise are highly valued.
* The position comes with a competitive benefit package