We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
We are seeking an energetic and detail-oriented Provisioning Support Expert for our 6-month-project in the pharmaceutical industry, based onsite at our Zaventem office. As part of our team, you will play a critical role in preparing and installing IT equipment for clinical studies, working closely with global operational teams, vendors, and clients.
Key Responsibilities:
* Oversee end-to-end provisioning of client projects, managing timelines, resources, vendors, and partners.
* Assess and review global mobile computing and logistics requirements to support clinical systems and trials.
* Coordinate procurement, shipping logistics, and documentation for hardware delivery (including import/export requirements).
* Manage inventory, hardware purchases, and warranty processes, ensuring availability and quality standards are met.
* Track project progress, communicate status and risks to management, and ensure tasks and deadlines are achieved.
* Develop and maintain SOPs, enforce project standards, and drive process improvements within the team.
* Provide support for cross-functional teams, collaborate in project planning and maintenance, and contribute to solution design.
* Serve as a mentor within the provisioning team, ensuring knowledge sharing and adherence to best practices.
* Assist with application testing, documentation, and business development activities as required.
* Fluent English language skills are required;
* Knowledge of current and emerging technologies, service delivery processes, clinical practices, and mobile computing;
* Experience in logistics and telecommunications;
* Strong time management skills;
* Ability to remain poised, patient, and respectful in challenging situations;
* Experience with project rollouts on a global scale;
* Excellent interpersonal and organizational skills;
* Ability to work independently as well as collaboratively within a team environment;
* Strong computer and technical proficiency;
* Experience in vendor management;
* Knowledge of software development and testing is preferred;
* Experience and knowledge in cross-functional project management methods, teams, and techniques;
* Familiarity with information technology applications, processes, software, and equipment;
* Skilled in technical planning for IT projects;
* Ability to work with groups to build consensus;
* Experience in establishing standard processes for shipping and logistics;
* Ability to communicate effectively with senior management and direct reports;
* Excellent oral and written communication skills, with an understanding of how to handle difficult or sensitive information tactfully;
* Ability to manage multiple projects simultaneously and thrive in a collaborative environment;
* Personalized learning journeys and a structured career path;
* International work environment with multicultural teams;
* Access to LinkedIn Learning, internal mentoring programs, and the global SAI Library for AI empowerment;
* Corporate Benefits platform with offers from leading brands;
* Employee Assistance Program (EAP) with psychological, legal, and financial counseling for you and your family;
* Extra vacation days, with additional days based on seniority;
* Comprehensive hospitalization and group insurance, with the option to include family members;
* Meal vouchers, referral program, and travel reimbursement (public transport 100% reimbursed);
* Ecocheques;
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Service Delivery, Senior management, Pharmaceuticals, Clinical Research, Software Use, Managing Timelines, Delivery, Knowledge Transfer, Project Progress, IT project, Procurement, Projects, Computer Technical, Attention to detail, Coordination, Communication, Delivery Process, Export-Import, IT Equipment, Offering Support, Vendor Management, Provisioning, Application Testing, Process Development, Development testing, Vendors, Logistics, Warranty, Clinical Practice, Documentation, Maintenance, Respect For Others, Project planning, Technical planning, Mobile computing, Telecommunication, Project Rollout, Ensure Availability, Shipping Logistics, Hardware, VOS, Customer Projects, Quality Control, Solution Design, Risk Management, Best Practices, Communication, Energetic, Organization Skills, Cross Functionality, PlanningIT, End to End
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