As a Customer Happiness Advisor (NL/FR) your responsibilities are:
* Responding to customer inquiries via email, phone, and chat in both Dutch and French.
* Assisting customers with product information and resolving their concerns effectively.
* Maintaining accurate records of customer interactions in the system.
* Collaborating with internal teams to ensure timely resolution of customer issues.
* Proactively identifying opportunities to enhance the customer experience.
* Following established guidelines and procedures to handle customer requests.
* Providing feedback to improve processes and services.
* Ensuring a high level of customer satisfaction at all times.
A successful Customer Happiness Advisor (NL/FR) should have:
* Fluency in both Dutch and French, with excellent written and verbal communication skills.
* A customer-focused mindset and problem-solving attitude.
* Proficiency in using customer service tools and software.
* Ability to work efficiently in a fast-paced environment.
* Strong organizational skills and attention to detail.
* A proactive approach to identifying and addressing customer needs.
Our customer offers you:
* A role where you can make customers truly happy and feel proud of your impact.
* A dynamic work environment with a friendly and supportive team.
* The chance to grow and learn in a company that values your ideas and enthusiasm.
* A competitive package with benefits that reward your commitment.
If you are ready to bring your bilingual skills and customer service expertise to this exciting role, apply today!