Head of External Relations (HealthCare) – Cerba HealthCare Belgium
Cerba HealthCare Belgium is a leading player in medical diagnostics and clinical biology, with over 50 years of expertise. Their mission is to support the transition from a curative to a preventive care model, with a focus on diagnosis, prevention, and precision medicine.
Job Description
We are looking for a Head of External Relations who can develop and implement a customer-centric strategy that contributes to customer satisfaction, loyalty, and long-term relationships. The ideal candidate will have a strong ability to think strategically, coach teams, and work in a results-oriented manner.
Responsibilities
Develop a customer relationship strategy based on market insights and internal needs
Define priorities: networking, acquisition, retention, and loyalty actions
Manage budgets, action plans, and necessary tools
Supervise projects and optimize processes
Monitor key indicators and ensure reporting
Guarantee regulatory compliance and quality
Lead, motivate, and develop the team
Participate in group initiatives and innovation projects
Profile
Master's degree in a commercial, economic, or management field
At least 5 years of experience in customer relationship management, strategic management, or commercial leadership
Strong leadership skills, project management, and human orientation
Perfectly bilingual in French and Dutch (oral and written)
Competence in budget management and P&L
Analytical, proactive, and communicative
What We Offer
A key role in a dynamic and human-centered organization that is committed to innovation and continuous improvement in healthcare. You will have the opportunity to evolve the customer experience and have a real impact on our development.
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