Join our dynamic IT team at AXA Belgium! We are looking for a Major Incident Practice Lead to oversee our daily IT operations, ensuring a rapid resolution for major incidents and maintaining optimal system performance in our cloud solutions (SaaS, PaaS, IaaS, etc.).
The purpose of this role is to manage our IT systems and ensure their reliability across the organization while transitioning from traditional setups to cloud-based solutions.
In this role, you will be responsible for our production environment and ensure it is operational for all applications. During service interruptions, you will act swiftly, involving all stakeholders in resolving IT incidents and preventing future occurrences.
Tasks Description:
1. Lead the daily coordination of major incidents, supported by the major incident management team.
2. Facilitate daily MIM meetings and manage the MIM dashboard to prioritize incidents, minimize downtime, and maintain excellent data quality.
3. Serve as the primary contact for our Incident Management Practice.
4. Manage the practice backlog and ensure continuous process improvement in our IT incident management processes.
5. Resolve IT issues of medium complexity, coordinating solutions while maintaining the integrity and quality of the system.
6. Monitor business-critical applications and infrastructure to ensure system continuity and reliability.
7. Manage operational tasks within SLAs and standards, providing timely reporting to senior management and the business.
8. Build strong relationships with users to understand their needs and challenges.
9. Mentor colleagues, share your technical expertise in incident resolution, and help them excel in their roles.
10. Collaborate with our Problem Management and Event Management leads to enhance overall IT service quality.
Your Profile
Your Profile:
11. Master's degree in IT or equivalent professional experience.
12. At least 3 years of professional experience in IT incident management.
13. Fluent in Dutch or French, with excellent English skills. Knowledge of the other national language is a plus.
14. Analytical mindset and strong communication skills.
15. Knowledge of APM solutions is a plus.
16. Willingness to learn and adapt to our diverse technologies.
About AXA
At AXA, we want to be more than the world leader in insurance and asset management.
Our purpose is ‘ Act for human progress by protecting what matters’. As an insurance company, we want to watch over every individual, society and the world while always keeping the future in mind.
As an insurer, AXA Belgium is also a key player in the field of prevention. Protection is in our DNA, as evidenced every day by the extensive investments in research and risk awareness.
At AXA, we reject unfair or unlawful discrimination in any form. More info in our .
About the Entity
In Belgium, AXA is market leader in non-life insurance. We have more than 3,000 enthusiastic employees whose aim is to move from payer to partner for our 3 million clients.
Our employees are our greatest asset. Therefore, a pleasant and modern working atmosphere is crucial to us. Together we seek to foster a diverse and inclusive culture where thoughts and ideas are valued, respected and appreciated.
With every step we take, we keep our values in mind: Customer First, Integrity, Courage and One AXA .
What We Offer
A nice reward for your hard work
An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers.
The benefits of working at an insurance company
From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products.
A job that respects your personal life and dreams
With 35 days off per year to recharge, home working options, sports facilities and professional training to make sure you stay in shape mentally, physically and professionally!