We are looking for a Service Desk Agent for a key client based in Belgium.Main tasks Performs Digital Workplace support activitiesManages all type of user interactions (phone, ticketing portal, chat, messaging …)User guidance and support regarding the use services, software and applicationsFollow-up of incidents and user requestRequirementsMinimum experience3+ years of experienceCertifications (1 from the below)
- Windows 10 MCSA
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- IT Helpdesk Professional (or equivalent)
- Google IT Support Professional Certificate
- Microsoft Office Specialist (MOS)
- (Advanced) Windows troubleshooting for IT
- Call Centre Associate Certified (or equivalent)Knowledge and skillsFor the first line:
- Good Knowledge of Workstation support and Administration (Windows 10 and above);
- Good Knowledge of Office applications (Office 2016 and above);
- Basic knowledgeof Server environment (Windows/Linux) and Active Directory services;
- Knowledge of Basic tasks related to:o Account managemento Network setup and protocolso Backup and restore procedureso Antivirus managemento Patch and software distributiono Scanning and Printing understanding; Forthe second line
- Demonstrated commitment to deliver quality.
- Ability to train (train-the-trainer principle).LanguageEnglish language required (B2 min)French is nice to haveLocationBrussels, Belgium (Hybrid: 2 days remote, 3 days on-site)