Job Description available in English
About BIA
BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.
Summary
The Aftermarket Manager Flanders is responsible for the service aftermarket operations in Flanders on the construction fleet. He/She is based in our Service Center in Izegem but will also join meetings in our main office in Overijse and in our Sevice Center in Fleurus. His/Her team is composed of field & workshop technician, PSSR, Tech support and admin. The main objectives are to run the business while offering best in class service to customers and define + execute the strategy to improve and grow our business in Flanders in coordination with all BIA entities. Ideal candidate is proactive, full of energy, and maintain a positive attitude even in challenging situations.
What will be your responsibilities?
HSE
* Follow and implement all HSE activities to reach zero accident
* Organize monthly toolbox
Lead
* Inspire and gather the team around clear objectives
* Define and execute the strategy to increase market shares in Flanders
* Grow the team's knowledge and competences
* Generate and encourage collaboration with other departments to speak one voice to customers
* Implement the "How can I help you" mindset
Manage
* Manage the team (PMP, organization, HR, …)
* Increase the profitability of the aftermarket business while offering best-in-class service
* Define Processes, Tooling and Service Team skill to meet OEM, customer and BIA's needs
* Define, standardize & implement Service operational KPI to achieve BIA's objectives and optimize resources.
* Support partnership conformity standard aligned with excellence program : ISO, VCA, PPP, DOS
* Organize and dynamize share of good practices across service operation
Service Center Izegem
* Responsible for the service center and all related activies
* Support 5S implementation with QHSE
* Work hand in hand with the facility department to maintain & develop the infrastructure
* Align workshop capabilities and means in equation with the workload and profitability
* Offer best-in-class service to our BIA Rental activity to use Izegem as a HUB
* Lead and coordinate tooling management, definition and calibration
Customer satisfaction
* Make frequent contact with customers to understand their needs and improve customer satisfaction
Who are we looking for?
* University degree
* Minimum 5 years of experience in operations and people management
* Strong leadership skills
* Have the energy to inspire and a positive mindset to drive success
* Ability to establish and maintain strong relationships with suppliers and customers
* Excellent communication, negotiation and problem-solving skills
* Technical affinity
* Good analytical skills
* Languages : Dutch, English & French
* At ease with all numerical tools (Microsoft office, Ai, ERP). Working with SAP is a plus.
* Aftermarket experience is an advantage
What's in it for you?
* A permanent contract
* A competitive salary and an interesting package of extra-legal benefits
* A human sized company with international dimension, encouraging autonomy and team spirit
* Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
* Benefit from a challenging career opportunity with an extensive training program
* In this challenging job you get the possibility to take initiative and further develop the function