Regional Operations Manager
The primary goal of this position is to serve as a liaison between the back office, retail partners, and points of sale. This role entails managing and developing a portfolio of points of sale to ensure operational excellence across the network.
This position reports directly to the Head of Regional Managers and focuses on driving like-for-like sales performance while fostering strong relationships with franchise partners and retail stores.
* Main Responsibilities:
* Guarantee individual point-of-sale performance within your region
* Coach and support franchise partners to operate efficiently and maximize profitability
* Implement company policies, quality standards, marketing initiatives, and regulatory procedures within your region
* Foster clear communication between head office and sales outlets, ensuring commercial objectives are met
* Maintain customer satisfaction as a top priority in all point-of-sale actions
* Serve as the primary contact for retailers at the local and regional level
* Be responsible for contract renewals with existing retailers
* Stay informed about new retail concepts, industry developments, and competitors
Driving Performance
To drive sales revenue, you will manage kiosk Key Performance Indicators (KPIs), including:
* Ensuring Partners utilize production management techniques to boost overall revenues through analysis of peak times and product demand
* Establishing proactive sales activities, such as daily tastings and high levels of customer interaction
* Developing comprehensive sales training programs to motivate partners and increase sales using proven techniques
* Ensuring all Franchise partners have completed sales and customer experience training on the e-learning platform
Retail Relationship Management
You will maintain general business updates with retail partner management, focusing on:
* Defining overall picture, sales, marketing, quality, NPD, company initiatives, action plans, and retailer issues
* Serving as the Sushi Daily brand representative at the local level with retailers
* Communicating important updates, performance success, and marketing plans
Franchise Partner Relationship Management
Your responsibilities include:
* Regular visits to each franchise partner once a month, recorded in GEMBA
* Gaining trust with our franchisees and ensuring their job satisfaction
* Couching our franchise partners on optimizing their business and creating action plans for improvement
* Conducting business reviews with franchise partners twice a year and follow-up action plans
* Assuring respect for the global contract agreement at the local level
* Making meaningful introductions of new partners into retail management
* Completing thorough sign-off process for new Franchise Partners
* Ensuring compliance with store regulations during training
* Contributing to clear documentation on processes and kiosk operations for smooth transition
* Working with KellyDeli to implement actions from Partner Survey Action Plans and CEO Partner Listening sessions
Requirements:
* Previous experience in a similar Regional Manager/Area Manager position
* Industry experience in Food & Beverage or Food Retail is highly advantageous
Benefits:
* Monthly Sushi allowance
* Monthly Wellbeing allowance
* Gym allowance
* 28 Days annual leave + national holidays
* Birthday off
* Transportation allowance
* Hospitalisation Insurance
* Meal vouchers
About Us
KellyDeli, an innovative food retail and restaurant company, has rapidly expanded since its founding in 2010. Sushi Daily, one of its brand concepts, is the leading European provider of fully-serviced sushi bars, operating over 1,000 kiosks across 13 countries.
Our unique concept features outlets in grocery stores, supermarkets, and airports, where live Sushi Artisans create their art in front of customers, providing a unique customer experience and top-quality sushi.
Purpose:To help the world eat better, flourish together & dream bigger.
Values:
* Totally Together
* Humbly Honest
* Positively Passionate
* Constantly Curious
* Expertly Excellent
* Adopting Growth Mindset