Gathering six national consumer entities and giving voice to a total of more than 6 million people in Italy, Belgium, Spain, Portugal, Brazil and Poland, Euroconsumers is the world's leading consumer group in innovative information, personalised services and defence of consumer rights.
Euroconsumers' mission is to drive positive change for consumers by connecting all sides of the market. We empower people through product testing, informing, advising, supporting and representing consumers. We improve the market by harnessing the collective force of people. On the one hand by collaborating and entering into dialogue with companies to do better and win consumer trust. On the other hand, we keep on strengthening our private enforcement work and stand ready to go to court where things go wrong.
Job Description
You are responsible for defining and driving the product vision and roadmap for our Web platforms (desktop and mobile). You ensure a coherent and seamless customer experience across channels, with particular attention to the transition between Web and mobile applications.
In this role, you connect business objectives, customer needs, and delivery execution. You take ownership of the Web product roadmap while ensuring that user journeys remain intuitive, consistent, and value-driven across the entire digital ecosystem. By collaborating closely with cross-functional teams, you determine what should be built on Web and how experiences integrate smoothly with other channels.
Responsibilities
Web Product Ownership
* Translate strategic objectives (growth, engagement, conversion, retention) into clear Web product outcomes
* Drive prioritization of Web initiatives, balancing BAU activities and optimization of the existing experience across all product lines and Digital Channels specialties
* Own decisions regarding Web feature evolution, enhancements, or decommissioning
End-to-End Experience Ownership (Web → App)
* Own the end-to-end customer journey across Web touchpoints, with accountability for experience continuity into Mobile
* Work closely with the Mobile and Apps teams to ensure journey translation and experience alignment are agreed upfront
* Identify, design, and govern key Web → App transition journeys (e.g., onboarding, authentication, subscription recognition, feature discovery)
* Define experience principles and guardrails to ensure coherent user journeys across channels
* Proactively propose solutions when experience breaks or friction arise between Web and App
Experience Governance & Cross-Channel Alignment
* Establish and maintain cross-channel experience standards in collaboration with UX, App, and Tech teams
* Ensure App innovation initiatives are discoverable and appropriately supported on Web
* Own experience trade-offs where channel constraints or innovation speed create inconsistencies
* Maintain a shared view of experience dependencies and impacts across Web and App
* Prioritize core Web features and optimizations in coordination with Digital Channels teams responsible for specific Web areas to ensure journey coherence and continuous enhancement
Collaboration with I&S Department and App Product Owners
* Collaborate closely with the App Product Owner to anticipate the experience impact of App innovations
* Align on shared journeys and experience principles
* Share insights from analytics, experimentation, and user feedback
* Does not own the App product roadmap, backlog, or innovation delivery
Stakeholder Alignment & Communication
* Act as the single point of accountability and catalyst for Web Experience and cross-channel journeys
* Align with I&S product lines, UX, DCB, CRO, BT, and country teams to share plans regarding key Web experience changes and optimizations
* Communicate experience priorities and trade-offs in a structured and pragmatic manner
* Establish governance forums with clear experience-level insights and recommendations (e.g., using Contentsquare)
Performance and Continuous Improvement
* Monitor existing KPIs and propose new ones where needed for Web and cross-channel experience performance (e.g., conversion, funnel progression, engagement)
* Use experimentation, analytics, and qualitative insights to continuously improve journeys
* Ensure learnings are documented and systematically fed back into teams to inform roadmap decisions
Qualifications
* Proven experience as a Product Owner or Product Manager within Web or digital experience platforms
* Strong understanding of end-to-end customer journeys and cross-channel experience design
* Experience working in Agile and multi-stakeholder environments
* Excellent analytical, prioritization, and decision-making skills
* Ability to influence and drive alignment without direct authority
* Strong collaboration skills, with the ability to work effectively with diverse stakeholders and teams within and beyond the Digital Channels team
Our offer
* Undetermined contract full time 36hours per week.
* A varied job where you can use your competences in the service of a group with an international image.
* The opportunity to contribute to a mission with both social importance and a strong international reputation.
* A pleasant working atmosphere with exciting challenges and development opportunities.
* An interesting salary supplemented with various extra-legal benefits.
* Great accessibility (near the Brussels South railway station).
* Homeworking.
Interested?
Send your CV and motivation letter to job@test-aankoop.be