Our client is a global organization recognised for its international presence and high standards of excellence. Operating across numerous countries, it provides a modern, innovation-driven environment with a strong commitment to diversity, inclusion, and collaboration across teams.
On-site IT Support
Functieomschrijving
* Provide hands-on technical support: install/upgrade software, configure hardware, manage mobile devices, and support video conferencing systems.
* Own incidents end-to-end, escalating when needed and ensuring resolution and follow-up with users.
* Conduct troubleshooting using diagnostic tools and maintain accurate documentation of actions taken.
* Perform preventive maintenance on workstations, printers, and peripherals.
* Support AV equipment for meetings and webinars, ensuring smooth operation.
* Contribute to continuous improvements related to the on-site IT environment.
* Apply information security guidelines and help users operate within the established ISMS framework
Profiel
* Strong experience in IT support with solid knowledge of computer hardware, Windows 11, and Microsoft 365 applications.
* Used to working within a service desk model under SLAs, managing and resolving support tickets.
* Experience in collaborative, team-oriented environments; ability to communicate proficiently in English.
* Flexible and willing to occasionally work outside regular business hours.
* Demonstrates analytical thinking, problem-solving, reliability, integrity, and strong interpersonal skills.
* French & english speaker.
Aanbod
* A permanent full-time role based in Brussels.
* The opportunity to join an international, forward-thinking organization with a high-performance culture.
* Exposure to modern technologies, professional development, and collaboration with diverse teams.
* A stable environment with global processes and strong support for personal growth and inclusion.
* Full package (additionally company benefits, transport allowance, medical etc.).