Beschrijving van het bedrijf
This company is a well-established organization within the insurance industry, known for its commitment to providing excellent customer service. They offer a supportive environment for its employees to thrive and contribute effectively.
Beschrijving van de functie
As a Customer assistance agent, your responsibilities are:
* Manage and follow up international assistance cases
* Coordinate with foreign partners and service providers
* Arrange bookings (cars, hotels, trains, flights, taxis)
* Handle calls and ensure accurate administrative updates
* Support premium clients and manage related contracts
Jouw profiel
A successful Touring Seizoensmedewerker - Bijstandsverlener should have:
* Aligns with values of being human, reliable, positive and innovative
* Communicates fluently in Dutch & French, with strong English skills
* Brings initial experience in customer contact and case handling
* Shows empathy, helpfulness and a calm, solution-driven mindset
* Handles peak moments with resilience and clear communication
* Comfortable with frequent (sometimes complex) calls and diverse stakeholders
* Thrives in a multicultural, multilingual environment
* Open to working a variable schedule from Monday to Sunday between 6:00 and 23:00
Taalvaardigheden
- Frans (troef)
- Begrijpen : Vaardig - (C1)
- Schrijven : Vaardig - (C1)
- Lezen : Vaardig - (C1)
- Spreken : Vaardig - (C1)