Your challenge
As an Account Manager, you build and nurture long-term partnerships with our customers. As their trusted point of contact, you regularly meet to evaluate their satisfaction and discuss their current and future needs. Your insights and recommendations provide valuable input to the OMP solution road map. You work to retain customers, enhance engagement, and sustainably expand the customer base.
You are responsible for:
* Developing outstanding customer partnerships focused on the entire customer life cycle.
* Building and managing long-lasting relationships with multiple levels of stakeholders.
* Understanding our customers' industry and business situation, concerns, and needs.
* Communicating your customers' needs and concerns to the internal teams (delivery, marketing, etc.).
* Articulating and developing an account strategy in line with OMP culture and strategy, including short-, mid- and long-term action plans.
* Mapping stakeholders using organization charts of customer leadership and teams.
* Aligning with the project team during all project phases through optimized governance.
* Maximizing customer engagement and retention by increasing OMP awareness and mindshare at the customer.
* Guiding customers toward optimal use of the solution by being the go-to contact after project delivery.
* Preparing and running account management meetings to assess customer needs, review scorecards, and share relevant content.
* Negotiating new areas of business within existing accounts.
* Developing and managing a short-term and strategic account action plan that engages with appropriate initiatives at the customer's side.
* Balancing and dynamically prioritizing multiple customer engagements.
* Shaping and managing customer expectations through changing relationship stages.
About you
Essential talents and qualifications:
* 10+ years of account management experience.
* At least a bachelor's degree, preferably a master's degree.
* A track record of top performance in supply chain software solutions for manufacturing companies.
* The proven ability to build trust from senior-level management and managers.
* A customer-centric mindset and an entrepreneurial approach.
* The ability to clearly articulate your viewpoint to all levels of customers and management.
* Experience with CRM solutions such as
* Strong ability to lead by example with proficiency in one or more of our core industries
Soft skills
· Customer-focused
· Entrepreneurial
· Networking expert
· Dynamic
· Analytical
· Problem-solving
Hard skills
· Account management
· Supply chain knowledge
· Experience with CRM systems
· Project management
Language skills
Required:
· English
A plus:
· Any other language
Your future
We find the perfect intersection of your talents and our evolving needs. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.
Many of our team members who start as an Account Manager, grow towards roles in supply chain consulting, advisory, business & market development, or people management.