Company DescriptionThe organisation is a long‑established global leader in customer‑facing technologies, delivering digital commerce and service solutions across sectors such as retail and hospitality. With a strong international presence and thousands of employees worldwide, it focuses on innovation, platform‑based technology, and high‑quality service delivery. Its mission is to help businesses enhance operational efficiency and create enriched customer experiences.Job DescriptionThe Senior Project Manager is responsible for the successful end‑to‑end delivery of multiple complex software and service projects, ensuring on‑time, on‑budget and client‑satisfactory execution.This role oversees large‑scale, high‑risk programs requiring coordination across multiple teams, regions, stakeholders and service domains. The Senior Project Manager also contributes to long‑term account development, establishes strong partnerships with senior customer stakeholders, and manages strategic relationships with suppliers and subcontractors.Key ResponsibilitiesProject Scoping & EngagementDefine project scope, objectives, risks, resource needs and budgetsIdentify client requirements and produce project plansSupport opportunity identification and participate in project sales presentationsProject Management & DeliveryLead complex, cross‑functional project teamsEnsure project documentation, governance and sign‑offsConduct project planning workshopsManage contract administration and client expectationsMonitor and control project progress, financials and resource utilisationProvide frequent revenue forecastingManage cost, schedule and resource variancesTrigger invoicing milestones and ensure proof of deliveryImplementation & MonitoringPerform project reviews and status reportingOversee vendor performance and drive improvement initiativesQualificationsRequired Skills & QualificationsStrong knowledge of agile software development and infrastructure project methodologiesAdvanced cross‑functional leadership capabilities (strategic thinking, communication, adaptability)Ability to manage multiple assignments, priorities and teamsExcellent verbal and written communication, including executive‑level reportingAbility to lead change and coach teamsProficiency with MS tools (Teams, Project or equivalent)Experience with project management systems or PSA toolsFamiliarity with PM standards (PMBOK, PRINCE2, Agile, etc.)Selection CriteriaBachelor’s degree in Computer Science, Engineering, Business Administration or related field10+ years of experience managing medium to large complex projects in a Professional Services environmentProven ability to manage project budgets up to €10MRequired: Agile delivery experienceStrong project management and soft skills (negotiation, facilitation, conflict resolution, executive communication)Experience managing cross‑functional and supervisory teamsPreferred: Experience in retail industry (food or non‑food)Preferred: PMP, PRINCE2 or equivalent certificationLanguagesNative level in FlemishFluent EnglishAdditional InformationOn‑site presence: 2 days per weekWork regime: Full‑timeFor non‑EU candidatesMust hold a valid work permit for BelgiumMust have a residence permit confirming right of residence