Job Reference: BH-28156
Job Title: Dutch and French speaking Travel Agency Manager (Antwerp)
Job Type: Permanent, Full time
Location: Antwerp, Belgium
Salary: 45,000 to €50,000 per annum
We are recruiting on behalf of a world-renowned travel and hospitality brand, celebrated globally for its premium, all-inclusive holiday experiences across nearly 80 stunning destinations.
This is a unique opportunity to lead a high-performing travel agency team in Antwerp, representing a prestigious international brand while enjoying the energy of a close-knit local office.
As Travel Agency Manager, you will be leading 4 Agents and act as a key ambassador for the brand, driving commercial performance and delivering exceptional customer experiences. This hands-on role is ideal for someone with people management experience in the travel and tourism industry, who thrives in a fast-paced, people-focused environment.
Key Responsibilities:
* Lead, develop, and motivate the team in line with global strategy, setting clear performance goals and fostering a cohesive, positive work culture.
* Ensure exceptional customer experience across all touch-points, professionally managing escalations and using feedback to drive continuous improvement.
* Drive sales and commercial growth by supporting omnichannel performance.
* Oversee daily operations to ensure smooth, efficient agency management.
Your Profile:
* Fluent to business standards in Dutch and English, and good command of French
* Proven people leadership experience in the travel or tourism industry
* Strong sales and client relationship skills
* Proficient in digital tools and data-driven performance tracking
* Excellent organisational and communication abilities
* A collaborative, solution-oriented mindset
Remuneration and benefits:
* €45-50K basic salary (paid over 13.92 months, with 0.92 representing holiday pay).
* 25 days of paid leave, plus recovery of public holidays that fall on weekends, and 10 public holidays per year.
* Discounted resort stays
* 71.8% reimbursement of public transport costs (with proof).
* Meal vouchers worth €7/day worked, with €1.09 covered by the employee.
* Hospitalisation insurance with AXA.
* Disability and life insurance coverage through AXA.
* Group insurance plan.
To apply, please send your CV in English and in Word format to Marie-Anne.
languagematters is acting as an employment agency in relation to this vacancy.