Regional Customer Support Lead Belgium & France
Location: Namur, Belgium / Massy, France / Strasbourg, France
Are you a passionate customer service leader looking to make a real impact? Were seeking a Regional Customer Support Lead to drive excellence across France and Benelux. In this key role, youll lead support initiatives, enhance customer experience, and coach a team of Team Leaders to success. This role will suit candidates with a strong background in customer service, leadership, and process improvement. This role will include regular travel within Northern France and the Benelux region, company car is provided.
Key responsibilities include:
* Oversee daily operations of the customer support team across Benelux.
* Cultivate and strengthen relationships with customers and internal stakeholders to ensure seamless collaboration and exceptional service delivery.
* Identify, develop, and implement innovative support strategies, tools, and processes.
* Lead, mentor, and coach Team Leaders based in Belgium and France.
* Maintain a deep understanding of company products and services to provide informed support.
* Prepare and present regular performance reports.
* Ensure compliance with company policies and industry best practices.
* Stay up to date with industry trends and continuously seek improvements.
Work Experience:
* Extensive experience in customer support, operations, or a similar leadership role.
* Proven ability to develop and implement support strategies.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* A customer focused mindset with strong problem solving and conflict resolution skills.
* Highly organised with excellent time management.
* Knowledge of performance metrics and reporting tools.
* Proficiency in customer support software and tools.
* Fluent in Dutch and French. Intermediate English language skills also required.
* Comfortable with shift work, including weekends and holidays.
* Able to travel to our France/Benelux sites regularly (Altorf, Massy & Namur)
About Antech
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board certified specialist support ser