This job is with Inditex, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
WE ARE LOOKING FOR YOU AS CUSTOMER EXPERIENCE MANAGER (M/F/X) IN OUR ZARA STORE IN WIJNEGEM
MORE THAN FASHION: What you can look forward to Competitive Salary:
An attractive compensation package, including holiday and end-of-year bonuses. Staff Discount:
Enjoy a 25% discount on the latest collections across all our brands. Benefits @ Work
: Access to exclusive discounts on a wide range of products and services. Meal Vouchers:
Worth €8 per working day. Language Learning Support:
Improve your language skills with benefits like a free Busuu Premium subscription. Growth & Development:
Opportunities for advancement through internal promotions, e-learning, and continuous training. Social Initiatives:
Get involved in social projects and contribute to a better society. Internal Connectivity:
Stay connected through our INET app, keeping you in touch with your team.
HOW WE IMAGINE YOU: What sets you apart You are a true People & Service Leader with a passion for customer experience. With a keen eye for detail, excellent communication skills, and a strong problem-solving mindset, you know how to turn every store visit into a memorable experience. You are flexible, hands-on, and experienced in team development and coaching.
DO SOMETHING AMAZING EVERY DAY: What you will do every day As a
Customer Experience Manager, you are the go-to person for everything related to customer satisfaction. You make sure customers feel welcome, leave with a smile and want to come back. Your key responsibilities: Customer First:
Deliver outstanding customer service, both on the shop floor and when handling after-sales queries or complaints. Analysis & Strategy: Track results and create strategies to improve the in-store customer experience. Team Coaching:
Train the team in customer focus, communication, Store Mode, and how to use in-store devices. Multi-Channel Awareness:
Promote Store Mode, iPod sales, and share Zara.com promotions with the team. Mystery Shopper:
Carry out monthly analysis of results and create action plans based on findings. Customer Profiles:
Identify different customer types in-store and tailor service accordingly. Product Knowledge:
Support the team with knowledge of collections, bestsellers, and fashion trends. Floor Focus : Ensure sufficient staff coverage based on customer flow and store activity. Conflict Management:
Respond to customer issues quickly and effectively, with empathy and decisiveness. Sustainability Ambassador:
Actively contribute to and promote sustainable initiatives within the store. Health & Safety:
Ensure compliance with company policies on safety and well-being.
AT INDITEX WE LOVE YOU FOR WHO YOU ARE! Our team is made up of individuals with diverse profiles, cultures, and experiences, and we are proud to promote a workplace where everyone can bring their best selves. Building a diverse and inclusive environment is key to achieving our shared goals.
At Inditex, you’ll find more than just a job! #LI-DNI