Deadline Date: Friday 26 September 2025
Requirement: Principal Assistant Neo Service Desk
Location: Off-Site
Note: Please refer to your Subcontract Agreement, article, which states “Off-Site Discount: 5% (this discount is applicable to all requirements, and applies when the assigned personnel are permitted to work Off-Site, such as at- home)". Please be sure to price this discount in your overall price proposal when submitting bids against off-site RFQs
Total Scope of the request (hours): 280
Required Start Date: 3 November 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties & Role:
Under the direction of the Deputy Chief of ACQ – Business Change and Operations and Chief Assistant ACQ BSO, under the direct supervision of Head Business Support Office, the candidate will perform duties such as the following:
1. First line support for Neo (EBA/ERP) users external to NCI Agency via Neo Service Desk (JIRA-based platform)
2. First line functional support for Acquisition users of EBA, resolving day-to-day operational problems in support of the DCOA and EBA ACQ Business Support Operations (BSO);
3. Liaise with Second Line support (IT) to document functional requirements/errors of EBA through, and in conjunction with, the DCOA and/or EBA BSO;
4. With the Chief Assistant ACQ BSO and EBA BSO team, provide training to Acquisition/Requestors/external users of EBA/Neo;
5. Create and maintain related training material;
6. Maintain and control quality of Acquisition Master Data;
7. Support User Acceptance Testing and provide assistance in upgrades and patch releases to the Acquisition EBA/Neo system;
8. Provide technical and functional expertise to EBA/Neo Acquisition/Requestors/external users and related stakeholders;
9. Support change process for introduction and integration of new functionalities, contribute to overall business processes improvements initiatives for Acquisition Directorate and NCI Agency;
10. Support audit reviews as needed;
11. Build strong relationships with other strategy and policy staff as well as System Functional Administrators inside and outside NCI Agency;
12. Work independently without the need for supervision;
13. Performs other duties as may be required.
Specific Working Conditions: Off-Site with occasional business travel to NCIA Brussels or The Hague office when required – not more than 4 times within a calendar year. The associated costs shall be included in the offer and covered by the respective rate.
Requirements
Skill, Knowledge & Experience:
14. The candidate must have a currently active NATO SECRET security clearance
15. Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience;
16. Excellent knowledge of incident management processes, and experience in this area
17. Good functional knowledge of Acquisition related modules of Oracle E-Business Suite (iProcurement Purchasing, Advanced Procurement Suite);
18. Good functional knowledge of Oracle E-Business Suite related modules: Finance, Human Resources, Logistics (Inventory, Order Management) and their integration with one another;
19. Current experience and demonstrable skills in analysis, design, testing, implementation and support of ERP systems preferably based on Oracle E-Business Suite (EBS) version R12 or later;
20. Proven track record in documenting business processes and procedures.
21. Working in cross-functional teams.
Desirable Experience and Education:
22. Working in the public sector;
23. Prior experience of working in an international environment comprising both military and civilian elements.
24. Knowledge of NATO responsibilities and organization
25. Language Proficiency: Most of the work of the NCI Agency is conducted in the English language.