IT Contract Manager – Drive Impact in a High-Performance Digital Environment!
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Are you ready to take ownership of complex IT contracts and make a real business impact?We're looking for a seasoned IT Contract Manager who thrives in dynamic, multi-vendor environments and knows how to turn contracts into powerful tools for performance, value, and innovation.In this role, you'll be at the heart of operations, connecting stakeholders, optimizing vendor performance, and ensuring seamless service delivery aligned with business goals.Location: Belgium (Brussels region) – HybridWhat You'll Be DrivingContract Governance & ComplianceOwn end-to-end governance of IT service contracts with precision and confidenceEnsure SLAs, KPIs, and obligations are not just met—but exceededLead contract lifecycle activities (renewals, changes, updates)Proactively identify risks and implement smart mitigation strategiesVendor Management & Service IntegrationBuild and manage strong relationships with strategic vendorsElevate vendor performance through structured governance and reviewsAlign deliverables with expectations and contractual commitmentsSupport seamless service integration aligned with SIAM principlesProcurement & Commercial ExcellencePlay a key role in sourcing and RFx processesSupport negotiations and help select best-fit vendorsPartner with finance and procurement to optimize costsEnsure compliance with procurement policies and best practicesStakeholder ManagementAct as the central point of contact between clients, teams, and suppliersDeliver clear, impactful reporting to senior stakeholdersBridge gaps across technical, legal, and business teamsPerformance, Risk & Continuous ImprovementMonitor service performance and drive ongoing improvementsEnsure compliance with governance and regulatory standardsSupport issue resolution and dispute managementContribute to operational excellence and service enhancement plansTransformation & InnovationSupport digital transformation initiatives in contract/vendor managementChampion automation and tools to boost efficiencyHelp shape the future of service delivery models and best practicesWhat You BringMust-Have10+ years in IT contract/vendor management or service deliveryStrong experience in IT outsourcing or managed servicesDeep understanding of SLA/KPI governanceProven success in multi-vendor environmentsFamiliarity with ITIL frameworksExcellent communication, negotiation, and stakeholder management skillsNice-to-HaveExperience in SIAM environmentsExposure to procurement and sourcingKnowledge of tools like SAP Ariba (or similar)Background in transformation or transition programsInterest or experience in AI/automation in service managementWho You AreA natural collaborator with strong communication skillsComfortable navigating complexity and fast-paced environmentsStructured, process-driven, and detail-orientedResults-focused with a passion for service quality and client successReady to make an impact and take your career to the next level? xjsrcvqApply now and be part of something exceptional!