Are you from the Liège region and would you like to be the privileged link with our customers? If you enjoy building long-term relationships, are curious about digital solutions and like being on the road, join us as a Customer Success Manager and help us shape a high-quality, future-proof customer experience in the South-East of Belgium!
In practice
* Act as the first point of business contact for a portfolio of insurance brokers, answering their questions and ensuring a high level of service and customer satisfaction.
* Build strong, long-term relationships with existing customers by understanding their needs, advising them on Portima’s products and encouraging optimal use of our solutions.
* Translate customer needs and expectations into concrete, actionable insights for Portima, coordinate the necessary follow‑up internally and/or, if necessary, refer them to the right people internally in order to deal with them as efficiently as possible.
* Provide feedback to internal departments on issues and/or issues. If necessary, request additional information from customers and suggest possible solutions in order to proactively reflect on questions and problems and thus contribute to the proper functioning of Portima's products.
* Listen to, analyse and manage incoming complaints from brokers, resolve them yourself when possible or forward/escalate them internally to the assigned persons in order to obtain an efficient handling of complaints and thus ensure optimal customer satisfaction.
* Stay up to date with developments in Customer Success, digital tools and insurance technologies, and continuously build knowledge of Portima’s solutions to strengthen your credibility as a trusted advisor.
* Contribute, to transversal commercial projects aimed at improving customer experience and value perception, including reflections on product positioning.
What we're looking for:
* A relationship-oriented “farmer” profile with the ability to pull out his hunting skills when he sees an opportunity.
* A genuine interest in digital solutions, innovation and new technologies, and curiosity to understand how to create value for customers.
* An open, positive & dynamic personality with a solution‑ and satisfaction‑oriented mindset.
* Autonomous, well organised and comfortable working both independently and in close collaboration with internal teams.
* Eager to learn who likes to keep abreast of what's new in the industry.
* Native French speaker with reading and listening comprehension NL + EN.
* Extra bonus: Insurance and life insurance knowledge.
We offer
* A friendly and professional working environment within a close‑knit team of 6 colleagues spread across the territory.
* A high level of autonomy and flexibility, with one team day per week at the office (Watermael‑Boitsfort).
* An attractive salary package, including a company car and additional benefits (bonus, insurance, cafeteria plan, …).
About Portima
Portima is a fintech company. We provide digital solutions and IT services to the community of independent insurance brokers, insurance companies and to the customers of the brokers. Portima is a customer & product‑oriented organization with full‑scale agile scrum adoption.
Our mission is the following: By offering digital, secure and innovative solutions, as partner of the brokers and the insurance companies, Portima increases your productivity and sparks customer delight.
Working @Portima means:
* Being part of a fintech company.
* Evolving in a company that values empowerment and continuous learning.
* Having fun within a strong team and with all the Portimates through many activities organised by our Happiness Team.
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